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Long distance calls when trying to call in Canada

laurianegirard
Great Neighbour / Super Voisin

Hi!

 

Everything was working fine until last week, but now I can’t pass any call. I have the 100 min Canada wide plan at 15$ and I still have minutes left to my month.

When calling I get a message saying that I need a long distance add on and so my call can’t be achieved. (Then it automatically hang up)

I’m trying to call people in the same neighborhood so I don’t understand why it doesn’t work (especially since I got a Canada wide plan)

I’ve tried adding “ 1 “ before each telephone number and added 16$ to my account even if I had no paiement due. My account status is “Active”.

Really need help on this one since I didn’t get any answer on my private mod message...

Might want to go back to providers with actual customer service... :’(

 

Thanks a lot in advance!!!

17 REPLIES 17

@hairbag1  nailed it!!!

 

Yes, @laurianegirard , one of those silly things about Public Mobile is when a feature is depleted, instead of it just showing as 100 / 100 MIN, or 250 / 250MB so we KNOW it's used up, the crazy line item disappears.

 

PM really ought to amend that.

When did you activate the SIM? I guess you missed on the free gifts from the company.

That $5 add-on is a great deal for the limited minute plan(s). Glad you got it sorted.

I suggest changing your username though.

 

Edit: @HALIMACS : the data counter can fluctuate right near the end due to the buffer. I've seen it disappear and then come back with a few megs left. Then disappear again and come back. Then finally it disappeared. It does the buffer anyway but it was funny to watch it at the end. The minute counter...done.

Re @z10user4 post on changing username....

 

That is, IF the one you're using resembles any/all part of your ACTUAL name.

 

FYI - SIM hacks can occur when users either use weak passwords and/or personal identifiers in online forums to allow hackers to bypass company verification processes and possibly gain access to your account.    

 @HALIMACS : The OP "signed" what appeared to be a first name which matched the username which followed with what appeared to be a last name. Could all be fake of course...but still.

@z10user4 

 

Re:

 

Edit: @HALIMACS : the data counter can fluctuate right near the end due to the buffer. I've seen it disappear and then come back with a few megs left. Then disappear again and come back. Then finally it disappeared. It does the buffer anyway but it was funny to watch it at the end. The minute counter...done.

 

Good info re the data counter - i have found that to be unusually unpredictable and figured there had to be a buffer which would cause it to fluctuate.   Interesting it could disappear then reappear, though.   

 

Still, PM should really show it as consumed as opposed to just clear it from the screen.  How hard could that be?   Wait, I oughta know the answer to that...  🙄


@HALIMACS wrote:

Still, PM should really show it as consumed as opposed to just clear it from the screen.  How hard could that be?   Wait, I oughta know the answer to that...  🙄


It took them forever just to add the blurb saying if you don't see it, it's gone. Glacial.


@z10user4 wrote:

 @HALIMACS : The OP "signed" what appeared to be a first name which matched the username which followed with what appeared to be a last name. Could all be fake of course...but still.


Great eye @z10user4 , that's a very logical conclusion!!!

 

I see that now down in the OP's 3rd reply or something...

 

@laurianegirard , you really should remove all references to your actual name and other personal information from this Community public forum.   To edit your post, click on the 3 dots in the upper right of the message that contains your name and remove it.   

dabr
Mayor / Maire

@laurianegirard 

 

You'll need to contact moderators to get your Community username changed.  As others here have suggested it's never  a good idea to use your real name (unless it's not) for public forum sites.

 

Couple of ways of contacting them is to either submit a ticket via chatbot bubble bottom right of your screen or send a private message to Moderator_Team via this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Also just as a FYI to keep in mind for your plan, is that your plan minutes get used whenever you opt to retrieve your voicemail using your phone, this can be avoided by opting to use another phone/line to listen to your messages.   Also all minutes get rounded up whenever making a call, so a 1 min and 10 secs call will use up 2 of your available outgoing mins.