Everything was working fine until last week, but now I can’t pass any call. I have the 100 min Canada wide plan at 15$ and I still have minutes left to my month.
When calling I get a message saying that I need a long distance add on and so my call can’t be achieved. (Then it automatically hang up)
I’m trying to call people in the same neighborhood so I don’t understand why it doesn’t work (especially since I got a Canada wide plan)
I’ve tried adding “ 1 “ before each telephone number and added 16$ to my account even if I had no paiement due. My account status is “Active”.
Really need help on this one since I didn’t get any answer on my private mod message...
Might want to go back to providers with actual customer service... :’(
Thanks a lot in advance!!!
Solved! Go to Solution.
As an aside to part of your post...you might be thinking of a pay as you go type service. This is all prepaid. Just adding money doesn't do anything on its own.
How long have you been with Public Mobile? When the $15 plan first started, it was 100 minutes total. Then it changed to only outgoing. Plans don't change on their own.
This may be way off, @laurianegirard , but are you physically calling from any area VERY CLOSE to the US border and possibly you're phone is 'thinking' you're calling from a US location?
I can't think of anything else IF you do have calling minutes left on your plan and Canada-wide calling.