cancel
Showing results for 
Search instead for 
Did you mean: 

Locked out of account

Centipede
Great Neighbour / Super Voisin

I have been locked out of my account for sometime now? 
when it first happened i was just trying to log in and it said i had exceeded my log in attempts, even though that was the first time i tried

now the account says that everytime i try to login. I have tried to change my password but that doesn’t seem to help. Can’t login at all

3 REPLIES 3

hTideGnow
Mayor / Maire

hi @Centipede 

 please use Incognito/private/secret mode on your browser to login My Account to try login again

If same,  please submit a ticket with CS Agent by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

AK32
Model Citizen / Citoyen Modèle

I think you may need to reset your password, which would send an email to the email address you have on file. If you're unable to do that, you can message a PM Customer service agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Handy1
Mayor / Maire

@Centipede  

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Need Help? Let's chat.