Email reset
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11-09-2024 06:35 AM
I just had my email address reset and am still unable to access my account. I am being directed as if I’m a new customer.
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11-09-2024 07:41 AM
@Blakey2 have you been trying to access your account through a web browser? If so, try clearing the browser's cache or signing in incognito, or you could try using another browser. Another option would be trying to sign into your account through the Public Mobile app. If none of these suggestions help contact customer support using the link @hTideGnow has shared already
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11-09-2024 06:47 AM
hi @Blakey2
something not right, ask support agent to help to reset the email address
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
