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Email reset

Blakey2
Great Neighbour / Super Voisin

I just had my email address reset and am still unable to access my account. I am being directed as if I’m a new customer. 

2 REPLIES 2

eddieO
Town Hero / Héro de la Ville

@Blakey2 have you been trying to access your account through a web browser? If so, try clearing the browser's cache or signing in incognito, or you could try using another browser. Another option would be trying to sign into your account through the Public Mobile app. If none of these suggestions help contact customer support using the link @hTideGnow has shared already

hTideGnow
Mayor / Maire

hi @Blakey2 

something not right, ask support agent to help to reset the email address 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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