Koodo Prepaid transfer error

[rulolalula]

I read and understand porting from Koodo Prepaid is different.   I need to activate with a temporary number first, which I did and the temp number is working great

I went to my app and request Transfer number but I got and error.  What did I do wrong?  From my understand, all Koodo numbers can be ported into Public

[rulolalula]

thanks both

[hTideGnow]

hi @rulolalula support usually reply within 2 to 4 hours.  But given it is late at night and PM has some issue with login, you likely won't get a reply till tomorrow 

[Handy1]

@rulolalula  Most like get reply from support tommorow now at this point (time of night ) but 

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[rulolalula]

thanks for quick reply.  messaged, easy enough.  Hope it got done soon

[Handy1]

@rulolalula  That’s right you need temp PM

number but now you need support to transfer the number for you 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[hTideGnow · Accepted solution]

hi @rulolalula 

You have done most the steps correctly except the last step.  

Instead of request porting on the app, you need to ask support agent to port with a ticket.  But My Account login is currently down, so , please message PM support and ask them for manual port

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437