Just purchased 3 month 150GB subscription.

[GaijDelaneu]

My u20GB data plan just ended so I decided to purchase the 150GB 3 month plan. As soon as I renewed it deducted 22GB from the 150GB. What the **bleep**? I purchased the plan less than 30 minutes ago and I have 127/150GB. You took the amount of data I used last month and deducted it from my **bleep**ing new plan.

my account is gaijd@live.ca

[DDM69]

@GaijDelaneu 

You are posting to a community of all customers.  Ask for help here...complain to a CS rep.

[GaijDelaneu]

 

[GaijDelaneu]

 

[GaijDelaneu]

I tried resetting network settings. Only get the option for LTE, no 5g. iPhone 13 Pro. 

 

[softech]

HI @GaijDelaneu   for the data used, it's only one glitch and PM could fix

on your iPhone, please reset your data statistics first.  In case you have unusual usage, you can check the usage screen and confirm

go to Settings > Cellular or Settings > Mobile Data, and tap Reset Statistics.

For your 5G issue, first change the Network mode to Automatic or 5G first.

If that does not work, try to click Reset All networks.  

and best to test the sim in another phone as well

[GaijDelaneu]

I am also unable to access 5G via my iPhone 13 Pro. What a joke of a service 

[GaijDelaneu]

**bleep** this bull**bleep** I will be requesting the whole plan be refunded. 

[hTideGnow]

hI @GaijDelaneu  let us know what PM says.  There are different glitches these week since the My Account upgrade

[GaijDelaneu]

I tried incognito. same thing. Submitting a ticket now.

[hTideGnow · Accepted solution]

HI@GaijDelaneu  relax, likely just a broswer cache problem.

Please login My Account again using Incognito/Private/Secret mode, you should see the proper usage there

if it is still wrong, check with agent and they can fix it

please submit ticket to CS agent at:   https://widget.telus.tiia.ai/publicmobile/publicmobile.html

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437