Just ported my number from other carrier and it’s not working

[sy23]

Hi I just ported my number and it seems it takes a time to port my number to use the phone. But I received a text msg saying 

Koodo Message: Welcome to Koodo. Your transfer request has been completed successfully. Please restart your phone now for the transfer to take effect. Thanks for being a Koodo customer. Free Koodo msg.

?? Koodo?? 

I am so confused. Also I want to add one more line to my account how do I do that? Will that additional number will get referral bonus even it’s under same account? 

[hTideGnow]

Hi @sy23 

Koodo and PM both owned by Telus and sometimes they sent the text with the wrong carrier name

But try reboot the phone first , then try Reset network settings

If same, ask PM support agent to help, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Handy1]

@sy23  Does your Koodo sim still work ? If it does then the port didn’t complete also are you using eSIM or regular sim for public mobile ? And did you reply YES to the confirmation text Koodo should have sent you with Koodo sim in phone to port to public mobile ? 
as for a second account you can’t have two phone lines on one account with public mobile each account phone number needs its own email and SIM card . But you can use the referral code from first account to create second account and reward both accounts . If you need asssitance from support you can 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Chalupa_Batman]

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@sy23 wrote:

Hi I just ported my number and it seems it takes a time to port my number to use the phone. But I received a text msg saying 

Koodo Message: Welcome to Koodo. Your transfer request has been completed successfully. Please restart your phone now for the transfer to take effect. Thanks for being a Koodo customer. Free Koodo msg.

?? Koodo?? 

I am so confused. Also I want to add one more line to my account how do I do that? Will that additional number will get referral bonus even it’s under same account? 

---

Hey @sy23 

Seems the PM computer is on the fritz! LOL.

Try going into your Settings then Network Settings and reset them and then reboot the phone. If that doesn't work, try going into Airplane mode for a minute and then turn it off. If that doesn't work, you can contact a CS Agent THIS way.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

If you want to sign up for another account, you will need a different email address for it. Plus, use YOUR referral code for that account so you get the credits! 🙂