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Is anyone actually happy with their service?

MarieRamsey
Great Citizen / Super Citoyen

I was just looking through forum posts, and it seems like the issues (that have existed for years) seem to be getting worse. I regularly get dropped calls now, not receiving texts, all kinds of issues with my service. 

 

In fact, the only reason i was reading forum posts is because of issues with my service. The so-called community system itself treats it's customers like unpaid interns or slaves, and often they are more helpful and nicer than the actual people that are PAID by this company. And for what? Maybe a couple dollars off if you're lucky? This system just takes advantage of the poorest in the community. Shame on Public Mobile for doing this.

 

I just had a CSA talk down to me about a MISTAKE on their end, all because he was too lazy to look into it before automatically telling me I'm wrong.

 

I can't afford to switch, otherwise I would. I would advise ANY new customer to leave and switch to a different carrier. 

73 REPLIES 73

z10user4
Mayor / Maire

Happy as can be other than this place with a few people. But I'm sure the feeling's mutual.

Please remember that the community is the method to ask for help. Asking for help means there's a problem. So that's all the community sees is complaints. VERY few people come on and say everything's going tickety boo.

ShawnC13
Oracle
Oracle

@MarieRamsey, for the most part, people that are here regularly, are helping out because they really like to help people.  The monthly reward is a bonus and a small one at that for the amount of time committed.  Sorry to hear you are having issues with your service.  I have been with PM for over 5 years now and my only issue I experienced was when a US Roaming add-on expired you lost the ability to receive texts for the next day but that has long been resolved.  Even with the issues, depending on the person's needs and usage I do still recommend some people to PM and for others, I won't.  PM isn't for everyone.

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

softech
Mayor / Maire

@MarieRamsey   What was the mistake on their side?

 

Service wise, in terms or call and data, it is as good as Telus except we don't get the latest goodies like VoLTE, WiFi Calling and the speed,  but service reliability is as good as Telus.

 

Yes, some people stay for the price.  $25 or $15 are truly great deal.  $35.. ok.. $40 and above, you could have better choices out there.

 

Some people here  because of prepaid,  no credit check as well as no surprise billing..

@z10user4 is right on.. Community site is for problem and questions.. 

 

Same as all those review sites... people tends to more willing to leave review when they are extremely frustrated.. hence you likely see more bad reviews than appreciation posts...

MarieRamsey
Great Citizen / Super Citoyen

Even if you're happy to help, you should be compensated for your time it takes. It's still taking advantage of good people.

Anonymous
Not applicable

@MarieRamsey 

your issue with get dropped calls ? right... don't worry about it be relax and be cool  everyhting will be ok and you will be very happy...with a Fabulous Service..you have to try to do some troubleshoot to your device,

 

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,  

 

and you can try to reset network settings and Changing APN Settings,
for iphone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  Here link, 

 

APN Settings On An IPhone click Here link, 

 

How to reset network settings on an Android device
  1. Open the Settings app on your Android.
  2. Scroll to and tap either "General management" or "System," depending on what device you have.
  3. Tap either "Reset" or "Reset options."
  4. Tap the words "Reset network settings."

   or visit  Here link,

 

APN Settings On Android device click Here link,

 

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone,

 

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 

 

for android visit Here link ,

 

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is meant by rebooting the device turn off and turn it back on.

 

try to check update your device,

 

you can try to test your SIM card in another device to you know the issue from SIM card network or your device issue.

 

if you try all this and is still same issue try to change your SIM card maybe is it a defective,

 

visit to Coverage Map Here .

or Here 

and check it out is enough Towers in your area.

Check the status of service outages Service Status.


@MarieRamsey wrote:

Even if you're happy to help, you should be compensated for your time it takes. It's still taking advantage of good people.


@MarieRamsey    Well no one is being forced to participate on these forums so I think for the most part, we're here trying to help out other customers and some of us obviously have a bit more time (some days) than most to do just that.

 

I notice you've been registered since 2015 and are (perhaps) a long term customer?  Have you been consistently having problems since then or just more recently?


@MarieRamsey wrote:

Even if you're happy to help, you should be compensated for your time it takes. It's still taking advantage of good people.


Hi @MarieRamsey 

 

I don't feel taking part in this Community is 'taking advantage' of users.   I'd surmise that most people who spend an exorbitant amount of time here don't really need to and it's genuinely a way to pass time and exercise the brain.

 

This community is much like a social media (of sorts) for techies and people who genuinely like to help out other people.

 

There's definitely a bit of friendly competition that goes on here - but that's fine and so long as it remains respectful and helpful and on topic, it's all good.

 

Anyway, sorry to hear your service has gone downhill in recent times.   It really is a rarity and I've been involved with several people who've had services here for more than 1 year and NONE of them have any concerns or complaints with any aspect of their service.  (i've asked...)

 

SO, stick with us, and together, we'll get you through!!!

 

pkaraa
Deputy Mayor / Adjoint au Maire

No issues here in calls :knock Knock: touchwood. 😄