06-16-2023 02:57 PM
Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any difficulties downloading your eSIM during activation in the app, you now have a quick and easy solution - the QR code provided in your email. To effectively use this feature, open the email on a different device so that you can scan the QR code with the phone you want to use for your Public Mobile service. This lets you download your eSIM directly, and once done, you can log back into the app as an existing user.
This enhancement is part of our ongoing commitment to streamline our services and provide you with the best possible experience.
Stay tuned for more updates,
The Public Mobile Team
03-05-2024 09:16 PM
@JacobFlaglor Esim is single use at PM. They can't be transferred, and as soon as you delete it it's gone and you'll need to purchase a new one.
03-05-2024 08:37 PM
Although I have already purchased it already??
03-05-2024 02:43 PM
Cool
03-01-2024 09:45 PM
@JacobFlaglor Unfortunately you have to download and pay for a new one.
03-01-2024 09:35 PM
Hey! How do I get my esim back after I deleted it by an accident????
01-29-2024 11:47 PM
01-13-2024 01:49 PM
@Handy1 wrote:@leyu0330 This is why I prefer physical SIM card . You can just take out the sim and put it into the new phone with eSIM you have to re buy it to change phones unfortunately
Being able to move the SIM card from device to device is an advantage. You could use a different phone every day if you liked. You can't do this with an eSIM.
But being able to move the SIM card from device to device is a disadvantage. A thief could steal your phone number and phone service by installing your SIM card into another phone. He/She can't do that with an eSIM.
01-13-2024 01:42 PM
@leyu0330 This is why I prefer physical SIM card . You can just take out the sim and put it into the new phone with eSIM you have to re buy it to change phones unfortunately
01-13-2024 01:41 PM
I hope you include sending QR codes through email on repurchasing an esim. So wont encouter problems when we transfer from one phone to another. Or better yet please allow rescanning Esim QR codes. Not just a single use. Deleting Esim by accident mostly happen when you have multiple sims or when error occurs.
01-06-2024 09:32 AM
Submit a ticket or finish activation via the PM App
12-30-2023 06:12 PM
I did . So ill
just did so I’ll wait for a reply from agent
thanks
12-30-2023 05:55 PM
hi @Emmahickey
via Welcome email or you can submit ticket with PM support
If same, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
12-30-2023 05:52 PM
How do I get the QR code?
12-30-2023 05:23 PM
thanks ticket submitted
12-30-2023 05:09 PM
@KenLang No one to talk to you have to submit ticket with support
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
12-30-2023 05:09 PM
QR code doesn't work...what now? How do I talk to a human?????
12-03-2023 09:59 PM
Having same issue have you gotten a solution
12-02-2023 04:20 PM
Okay I just bought esim and 45 dollar monthly plan and cannot finish activation and i never received a qr code in my email
11-28-2023 03:40 PM
this is what the app says
11-28-2023 03:39 PM
@Kennedyh Have you downloaded the app yet ? You need to use the app to activate the account (sim)
11-28-2023 03:37 PM
This doesn't show up for some of us for some reason. I don't have a phone number yet because my account is not fully activated and nowhere to put in sim info
11-28-2023 12:30 PM
I also had no qr code in the email.
11-28-2023 07:39 AM
When I couldn't get my esim qr code, I bought a real SIM card and had to create a new account with the new SIM and contact customer support to cancel the previous account and get a refund.
11-28-2023 06:04 AM
Pleaseeee tell me how you activated your physical sim after checking out with esim??
11-28-2023 06:01 AM
I'm having this problem I already paid for service how did u cancel and start again??
11-28-2023 05:56 AM
There was also no qr code in my email and I'm unable to set up esim. I bought a psychical sim card and can't link to my account.
11-27-2023 07:23 PM
chiming in to say that i too am unable to activate my esim
11-26-2023 07:24 PM
There was no QR code in my activation summary email
11-25-2023 04:49 PM
got the same problem here. I have no service right now. this esim system sucks
11-15-2023 11:33 PM
I erased my esim by mistake, how I can get the QR code for my phone number?