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[Important Update]: Canada Post Strike & SIM Card Deliveries

Ck_PM
Public Mobile
Public Mobile

Hello Community,

We want to inform you about the ongoing Canada Post strike that started on November 15, 2024, which may affect the delivery of new Public Mobile SIM cards. To ensure you receive your SIM without delays, we are switching to alternative couriers for the duration of the strike. This means that customers are required to sign for their SIM card upon delivery.

For detailed information on how this may impact your orders, alternative delivery options, and how to proceed if you have an outstanding order, please refer to our Help Article for more information.

Thank you for your understanding and patience during this time.

- The Public Mobile Team

54 REPLIES 54

JiaAn
Great Neighbour / Super Voisin

I have waited 9 days, also I don't recive any tracking infromation for my SIM card taht I bought. When Can I get it? The coustomer service is so bad, always robot robot tobot.......  Can I get refund, I don't choose your service.

Carmen62627
Great Neighbour / Super Voisin

Id go with esim then it's right away

Cristian2
Good Citizen / Bon Citoyen

I had some questions and I chatted with someone via the chat app within the app. Sometimes they are very busy and you have to wait a little bit. It's the chat with an agent option. At first there are some generic AI generated questions but you can be connected to a person. 

TanTran
Great Neighbour / Super Voisin

What is their customer service text number? It’s all A.I bots here 

Cristian2
Good Citizen / Bon Citoyen

Are you able to get in touch via text with their customer service to find out what's going on ? They say if you do not get the SIM card within 10 business days I believe to contact them. 

they should have sent via courier.  Ask PM to check 

You might not  be able to open proper Chatbot ticket, so just message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

TanTran
Great Neighbour / Super Voisin

It’s been 10 days since I’ve ordered my SIM card. What can I do? I’ve paid for the SIM card already. 

Cristian2
Good Citizen / Bon Citoyen

Are you able to contact public mobile and ask them what your options are ? 

Yes they are using purolator. I got mine  within a week after ordering it. Alternatively you can go to a telus store in person and buy a sim card from there or somewhere else. Once you have the sim card you ll use that sim card serial number to activate the service. 

Cristian2
Good Citizen / Bon Citoyen

I think they say within 10 business days. I got mine within a week after signing up. 

Herman54
Great Neighbour / Super Voisin

Okay with me for signing for delivery of simcard

Cryoung
Great Neighbour / Super Voisin

How long should it take to recieve by courier then ?

Cryoung
Great Neighbour / Super Voisin

I'm using a Samsung A15 

But I did order a new one through public mobile and I just read that public mobile in the face of the postal strike is using couriers to deliver them so I was just wondering if maybe I might be expecting it tomorrow?

Cryoung
Great Neighbour / Super Voisin

So if I ordered my sim today, will it be here tomorrow by courier ?

AlgheroJohn
Great Neighbour / Super Voisin

Thanks for the help. Order the sim card on Amazon and it was delivered the next day. Everything is working as it should lol.

BigBrian
Great Neighbour / Super Voisin

I referred my wife and the SIM card was at the house in 2 days. Strike is a none issue.

Jian57
Great Neighbour / Super Voisin

I received the SIM today. I ordered 3 days ago.

StewTim
Good Citizen / Bon Citoyen

can't add sim card

StewTim
Good Citizen / Bon Citoyen

I'm going to arrange someone to pick one up down south and drive up north.  Its for my in laws and it'll be easier to switch a sim card out for them if they get a new phone.

StewTim
Good Citizen / Bon Citoyen

Good to know, thanks

@StewTim The iPhone 8 isn't esim compatible. Not sure about the Motorola, but if it's only 2 years old there's a good chance it is. To check go into Settings > Network & Internet > SIMs > Add SIM

Do you see an option to activate an esim?

StewTim
Good Citizen / Bon Citoyen

Iphone 8 for one sim car

motorola for the second.  Not sure what model but a it's at least 2 years old

 

@StewTim If getting service is a priority, do what you need you to do to get it up and running, and worry about a refund later. I'll ask again: what phone are you using.

https://a.co/d/iJX2G00

@StewTim  Even though you pre paid for the plan it won’t start until you activate the sim card on the PM app so you won’t lose money no worries 

StewTim
Good Citizen / Bon Citoyen

It's been 10 business days.  I am quite sure my phone is not compatible with esim.  I have prime but I've been charged for my first month and sim card, so I don't want to get charged again.

I also ordered a sim card for my son after the strike started and it was still sent canada post.  

I appreciate any guidance.

How long has it been since you ordered it? If it's been over 10 days you can log a ticket with support to request a refund. Do you have Amazon Prime? Is your phone esim compatible?

hi @StewTim as said in the announcment, PM will use other way to deliver during the strike, so it should be ok.

But it you want, ask support to confirm.  

 you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

  

StewTim
Good Citizen / Bon Citoyen

My email shows it was sent canada post.  We are in northern ontario, so going to a store is not an option.  What happens to my order?  Do I get refunded?

@StewTim Public Mobile is using Purolator while the strike is on:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Important-Update-Canada-Post-Strike-amp-S...

That said, Public Mobile is known for being slow to fulfill sim card orders. I recommend buying from Amazon for $5 or going into a local Telus or Koodo store and purchasing one in person for $10.

Alternatively if your phone is esim compatible you can purchase an esim for $0.

StewTim
Good Citizen / Bon Citoyen

So what happens if we ordered a sim card and it was sent canada post.  I'm stuck with no sim card and because I am not activated I'm having a hard time navigating things on the website

Need Help? Let's chat.