[Important Update]: Canada Post Strike & SIM Card Deliveries

[Ck_PM]

Hello Community,

We want to inform you about the ongoing Canada Post strike that started on November 15, 2024, which may affect the delivery of new Public Mobile SIM cards. To ensure you receive your SIM without delays, we are switching to alternative couriers for the duration of the strike. This means that customers are required to sign for their SIM card upon delivery.

For detailed information on how this may impact your orders, alternative delivery options, and how to proceed if you have an outstanding order, please refer to our Help Article for more information.

Thank you for your understanding and patience during this time.

- The Public Mobile Team

[Jian57]

I received the SIM today. I ordered 3 days ago.

[StewTim]

can't add sim card

[StewTim]

I'm going to arrange someone to pick one up down south and drive up north.  Its for my in laws and it'll be easier to switch a sim card out for them if they get a new phone.

[StewTim]

Good to know, thanks

[DennyCrane]

@StewTim The iPhone 8 isn't esim compatible. Not sure about the Motorola, but if it's only 2 years old there's a good chance it is. To check go into Settings > Network & Internet > SIMs > Add SIM

Do you see an option to activate an esim?

[StewTim]

Iphone 8 for one sim car

motorola for the second.  Not sure what model but a it's at least 2 years old

[DennyCrane]

@StewTim If getting service is a priority, do what you need you to do to get it up and running, and worry about a refund later. I'll ask again: what phone are you using.

https://a.co/d/iJX2G00

[Handy1]

@StewTim  Even though you pre paid for the plan it won’t start until you activate the sim card on the PM app so you won’t lose money no worries 

[StewTim]

It's been 10 business days.  I am quite sure my phone is not compatible with esim.  I have prime but I've been charged for my first month and sim card, so I don't want to get charged again.

I also ordered a sim card for my son after the strike started and it was still sent canada post.  

I appreciate any guidance.

[DennyCrane]

How long has it been since you ordered it? If it's been over 10 days you can log a ticket with support to request a refund. Do you have Amazon Prime? Is your phone esim compatible?

[hTideGnow]

hi @StewTim as said in the announcment, PM will use other way to deliver during the strike, so it should be ok.

But it you want, ask support to confirm.  

 you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[StewTim]

My email shows it was sent canada post.  We are in northern ontario, so going to a store is not an option.  What happens to my order?  Do I get refunded?

[DennyCrane]

@StewTim Public Mobile is using Purolator while the strike is on:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Important-Update-Canada-Post-Strike-amp-S...

That said, Public Mobile is known for being slow to fulfill sim card orders. I recommend buying from Amazon for $5 or going into a local Telus or Koodo store and purchasing one in person for $10.

Alternatively if your phone is esim compatible you can purchase an esim for $0.

[StewTim]

So what happens if we ordered a sim card and it was sent canada post.  I'm stuck with no sim card and because I am not activated I'm having a hard time navigating things on the website

[Taniah]

Thank you for this tip

[wmo]

Thank you for the Amazon Prime tip!  Much appreciated!

[DennyCrane]

@xuper Not free, no. You'll have to pay $10 in store. But if the online order was delayed you could contact customer service to try to get a refund for the original order. But you will have to pay if you pick one up in store, and no they don't price match. If you have Amazon Prime you can get a card for $5.

[Handy1]

@AlgheroJohn  No just as long as it’s a new unused public mobile sim card and then log into your account and sim swap the number in profile page like this 

SIM  SWAPPING  profile tabs

This can be done in the app too , but if you can’t log into just ask support to help you sim swap it and you will keep your same number and plan no worries 

[hTideGnow]

HI @AlgheroJohn 

does not matter.  But from Amazon for cheaper ($5) with 2 days delivery or buy from stores for $10 in person 

[AlgheroJohn]

I damaged my sim card so it wouldn't matter where I bought the sim card - Amazon or Telus/Koodo store?

[xuper]

but if  i bought SIM card online and I have not got it, can I pick up in store for free ? or if i pay again in store , can i get refund online?

[Handy1]

@AlgheroJohn  You can but from corporate Telus / Koodo stores or order one from Amazon only $4.99 there right now 

Find SIM card Find a store near to you | Public Mobile

Amazon

Public Mobile Prepaid SIM Prepaid Phone - (Universal/SmartPhones), Packaging May Vary : Amazon.ca: E...

[AlgheroJohn]

What city or community did you buy your sim card in? I'm having a difficult time finding a place that sells Public Mobility sim cards.

[Wm2]

I just went to the Telus store and bought one. Didn’t get the sale price but it’s only 5 bucks more.

[Handy1]

@Moe001  Yes you can , go to Telus / Koodo store 

Find SIM card Find a store near to you | Public Mobile

it’s good to have spare SIM card in hand anywyas incase you lose or damage yours or to give to family or friend to join PM and use your refferal code and reward both accounts 

[Moe001]

I made a purchase online and found out that the sim card deliver is in 10 days.  

Can I still go to the store and pickup another sim card and activate with that instead?

Thank you.

[slusagm]

you have to ask PM.  Since you are not active subscriber,  you won't be able to open proper Chatbot ticket, so just message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[xuper]

how to track my SIM Card? if i can get it for a long time, how to ask for refund? I do not use public mobile anymore. 

[Phil72]

It's easiest to pick one up at a Telus store.

[ToniL]

if you have a esim, then you obivously don't need it.  You can order from Amazon, i did it for my mom as her phone does not have esim capatibility.  I think its only $5 + tax.  and as you know amazon uses your own courier.