I think I changed my plan in error - how do I keep my existing plan?

[Yukonsent]

Hi.  I was trying to sign up for the holiday bonus (maybe it was automatic) but I believe the system changed and accepted a plan change from $25 to $40 by my typing in "YES2".  Please see attached photos.

To clarify, I do NOT want to change to the $40 plan, I want to keep my $25 one.  How can I prevent this change from occurring on my renewal date?

Ed

Was trying to get the bonuses, not a plan changeWhy I typed in YES2

[Spuggetabouti1]

@Yukonsent 
This is the answer right here

[Meow]

Check your account if you can see scheduled plan change and then cancel it.

Talk to agent to cancel your plan change.

Keep it for a month, it is great offer and then as plan starts schedule plan change to whatever plan you used to have (if it is still available) or any other.

[Hollister · Accepted solution]

@Yukonsent 

Clear your browser cache and go incognito into self service. Go to the Plan & Add-Ons tab. See if there is a scheduled plan change and cancel it.