I subscribed to a 5G plan but I'm unable to get the 5G

[Oexxe]

• I followed the steps I seen online to get the 5G via my phone ( Samsung galaxy s20 FE 5G ) I even looked on the website for where the 5G coverage is and I am indeed inside the zone, but I don't have any options to even connect to the plan

Any ideas for what's going on?

[abarouni2023]

the public mobile network does not support VOLTE and 5G on Samsung S20 FE 5G. Switch to other carriers. I switched to Freedom Mobile and their network supports VOLTE and 5G on this device. 

[mtbman]

I believe the following is the answer to your problem! I came up with it yesterday and it worked.

Originally, it bugged me that my S20 Ultra 5G could not use an "esim" even though the hardware is ready for it. In finding the following solution, I enabled the esim manager AND managed to get the "5G" to show up on my S20 Ultra 5G, beyond "LTE+". I take zero responsibility to the phone procedure: if it works on your phone or not. I am only sharing the steps I took as I felt confident in my computer skills to piece together a solution that worked. As far as I am aware, this procedure does NOT "root" your phone so your phone is safe, in case you are worried. This is because an "official" Samsung Firmware will be installed.

1. Find out what your exact S20 phone is and the respective Samsung model number: https://galaxys20userguide.com/galaxy-s20-model-number-details/#:~:text=Samsung%20Galaxy%20S20%20com... In my case, the S20 Ultra 5G is the SM-G988. 
2. Download and install the Samsung Android USB Driver for Windows: https://developer.samsung.com/mobile/android-usb-driver.html
3. Download Frija from here: https://github.com/SlackingVeteran/frija/releases and save the download, preferably somewhere easy to locate (eg. Desktop).
   Extract and "run" Frija.
4. Type in your S20-series phone's model number into the Model box with "U1" after it. In my case, it would be: "SM-G988U1". In case you are curious, "U1" means "US factory unlocked," which has no branding and full features.
5. Type in "XAA" into the CSC box. In case you are curious, "XAA" means "USA (unbranded/unlocked/default)".
6. Hit the "Check Update" button.
7. Hit the "Download" button and select where to save the U1 firmware, preferably somewhere easy to locate (eg. Desktop).
8. Download Odin3 from here: https://forum.xda-developers.com/attachments/odin3-v3-14-1_3b_patched-zip.5158507/ and save the download, preferably somewhere easy to locate (eg. Desktop).
9. Extract and "Run as Administrator" Odin3. You may choose to follow or ignore the instructions to disconnect your various logins.
10. Extract the U1 firmware, preferably somewhere easy to locate (eg. Desktop).
11. Enable Developer Mode by going to "Settings" on your S20-series phone, then "About phone", then "Software information", then tap on "Build information" seven (7) times in rapid succession. Return to "Settings" and then go to "Developer options". Enable "USB Debugging". 
12. Turn off your S20-series phone.
13. Press and hold the "volume down" and "power" buttons at the same time to enter "Download Mode"
14. Connect your phone to the computer and return to Odin3 and it should recognize that your phone has connected.
15. Click the "BL" button and select the file that starts with "BL".
16. Click the "AP" button and select the file that starts with "AP".
17. Click the "CP" button and select the file that starts with "CP".
18. Click on the "CSC" button and select the file that starts with "HOME_CSC". < THIS IS VERY IMPORTANT TO SELECT THE "HOME_CSC" FILE AND NOT THE "CSC" FILE. THE "CSC" FILE WILL WIPE YOUR PHONE!!!!!!
19. Click the "Start" button and wait for the new firmware to be installed onto your S20-series phone.
    Once the installation process is complete, Odin3 will show a green "PASS" text. The phone will automatically restart and boot up.
20. You can check that it has worked by going to "Settings", then "Connections", and you will see "SIM manager". Furthermore, you can to go to "Mobile networks", then "Network mode" and you can either select "GLOBAL" or "5G/LTE/3G/2G (auto connect)".

Please note that the "5G" logo will show intermittently, only when the conditions/connection actually gets "5G'. If you are worried, you can go to www.fast.com and you can test your download speed. I managed to get around the advertised 250 Mbps so I'm happy, for my needs.

Here are some photos that show that it works!

1. The box my phone came in:
2. 
3. Here is a picture showing the information on my phone showing the "5G" status and "U1" firmware:
4. 
5. Under "Connections", you can see "SIM manager" pop up:
6. 
7. Using a physical PM SIM card as well as having access to an esim.
8. 
9. Latest software is August 2023, as of the date of this post.
10. 
11. Phone status is "Official", in case you are worried about resale value!
12. 
13. I selected "GLOBAL" but the "5G" option exists now:
14. 

Good luck!

[Oexxe]

I don't have another phone to try it on.. Is there any other way to tell other then having to reset the phone, If I do that and it's still not around that would suck alot

[softech]

@Oexxe   this is an OS issue

Try this first, click Reset All Networks and see if the 5G option shows

If not, first try your sim in another phone , another 5G compatible phone and see if you see the 5G options on the other phone.  If so, you might want to go back to your S20FE and Factory reset it with the PM sim card inside.  This could bring the 5G option out

if the 5G option is also hidden in another 5G compatible phone, it could be a sim card issue.  There has been issues like this and a new sim will resolve the issue.  If it is like that, you can message support and ask if they can reimburse the cost of  a new sim card 

[Oexxe]

These are the only ones I see

[Oexxe]

I joined it on June 30th, around a week ago

[softech]

@Oexxe 

do you see any of these options?

https://wmstatic.global.ssl.fastly.net/ml/7020623-f-173c9abe-e44c-499e-98df-799c77395cdf.png?width=4...

[Oexxe]

it's not the plan, Idk if the 5G speeds is LTE+ or LTE.. But I was getting that on the old one I was on and that was 4G speeds

[Oexxe]

I don't even have the option, Could be my phone but was told it was able to get the 5G

[Phil_Adelphus]

@Oexxe  Do you have the phone network set to 5G/LTE/Auto?  If the Samsung works the same as an iPhone on Auto it will switch between LTE and 5G depending what you are doing.  When I did a speed test on mine when it was saying LTE it was still getting way over the maximum advertised for 4G/LTE even though it didn't say 5G at the time. What do you get on a speed test?

[dust2dust]

I got a phone a year or so ago that was marketed as a 5G phone in the name and everything. No 5G setting. No 5G network of course. Then an OS update happened and the 5G setting and volte appeared. There was no known 5G network at the time so I did not choose the 5G setting. Volte worked. Then not long after, the 5G network became a thing and I switched to include it. Now when I turn on data I get a 5G indicator on the top bar.

Have you done all the updates for the phone? Is this a Canadian market phone? Having the 5G plan does not mean the device will magically get 5G.

[Handy1]

@Oexxe 

Try again incognito/private mode

And or lap top /computer

                    OR

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info

[esjliv]

---

@Oexxe wrote:

Already changed the plan, I'm getting data.. But not the Data I payed for

---

@Oexxe - how long ago did you change to this 5G plan, or was it a new activation?

"Note: If you’ve recently changed to a subscription with a different data speed it may take up to 48 hours until the speed change kicks in."   https://www.publicmobile.ca/en/ns/get-help/articles/speed-tiers

[Oexxe]

Already changed the plan, I'm getting data.. But not the Data I payed for

[Oexxe]

 I am even unable to put my Data into 5G, And Yes I am in a 5G area.. Samsung says my phone is able to take the 5G but at this rate I think they lied to me

[Oexxe]

Only LTE/LTE+ And I had both of them on the Old plan that didn't include the 5G But I don't even have the option to even get onto the 5G coverage

[Meow]

HOW do you know you do not get 5G? Because indicator is not on? Maybe there is NO indicator for 5g but only LTE?

Did you measure Internet speed?

[Phil_Adelphus]

Is anything working (calls, texts?) and did you just join PM or is it a change of plan?

[Handy1]

@Oexxe  Do you have your cellular data set to 5G and are you in a 5G coverage area