Unable to make calls

[eappiah]

I have the CAN-US-Mex plan. I amnin the US and I am unable to make calls. Is there anything I need to do. Looks like Data is working. Only calls not going through 

[eappiah]

Thank you. I will try that

[BKNS27]

@eappiah 

Is your phone on the whitelist of phones that will work on VoLTE in the USA?

https://www.publicmobile.ca/en/on/get-help/articles/volte?_gl=1*1qks5fo*_gcl_aw*R0NMLjE3MzA4MTg5ODgu... 

[Chalupa_Batman]

Hey @eappiah 

Go into your cellular settings and turn off automatic. You'll get a list of US providers. Click on T-Mobile and then reboot your phone. Once rebooted it should automatically go to T-Mobile, which in my opinion is the better option out there.

[slusagm · Accepted solution]

what phone do you have? your phone might not be on the VoLTE list what PM has

you can try changing the network mode to 2G and change the network to T-Mobile and hope it works

if not, you will have to use VoIP app TextNow to make calls using the app and using Data