I purchased add-on but chose the wrong one how can I cancel it?

[Freay]

I purchased add-on but chose the wrong one how can I cancel it? Could be refundable？ How long does it take?

[dust2dust]

Do you still see at least the amount you paid in your balance? If so then you didn't complete the purchase. If you did complete the purchase and you see the add-on in the transaction history or your my data & add-ons then which one did you buy? Perhaps you would use it.

[Dunkman · Accepted solution]

@Freay 

You will need to contact customer service agent.  In general, there are no refunds with Public mobile.  Most CSAs are understanding and will credit your account and you can purchase the right add on.  It usually will take a few hours for CSAs to respond.  

You will need to submit a ticket for CSA help:

https://www.publicmobile.ca/en/on/chatbot  

Type: purchase wrong add on  

Follow the prompts to submit ticket.  

CSA may ask a few questions to verify account ownership and then should be able to help you. Response times can take a few hours.  Check your private message inbox (envelope in upper right corner of website).  

[RossN]

@Freay hi you will need to open a ticket for a refund 

1.  you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

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