Oh boy that was a bit of a mess of purchases. I would ask the CSA to credit back all of your purchases except the 1Gb of US Roaming data. Then when you run out data and you still need data you can purchase the 500mb of US data tp bridge the gap while you wait out the 24 hour wait time needed for you to be able to purchase the 1GB of US roaming data again if it is needed. Unless you want to contact customer support to add the 1GB US roaming data add on during the 24 hour wait time.
you need to Contact Customer Support Agentby CS_Agent,and Explain your issue to them can solve your issue, they are nice Service Team they will help you 100%.
Here’s How To Contact Customer Support Agent,
send a private message toCustomer Support Agent by Click Here link,
please include in your message,
phone number,
Email address,
Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
Monday to Sunday: 6 AM to 10 PM EST
Note: Public MobileNoSupport by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)
@Jimmymck Look like you have brought the wrong add-on if you need to make calls
For calls, you might want to buy the Bundle instead, one of the two
Bundle - US Roaming - Talk Text (10-day) - $15.00 Bundle - US Roaming - Talk Text 250 Data (10-day) - $20.00
I do not suggest you to buy more as you now have 1.75 GB data purchased for US Roaming
You will need to contact PM Support to get this sorted out. You can ask them to change to the proper roaming add-on for your need or even reverse the purchase for those Local Canada Data, this is the way to contact PM Support(expand the spoiler)
1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.
Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.
**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there
Or, if you don't want to wait and you don't mind to have a temporary phone number, you can start using your 1.75 GB data with VoIP app. Download TextNow and they will give you a number to use the app for calling.
But your 1.75 GB will expire in 9 days (750 mb expire in 9 days and the other 1GB expire in 10 days). So, if you cannot use all these data, open a ticket now with PM support. They should reply you within an hour or two
@Jimmymck : Indeed, you bought 2 Canada 1gb buckets. Then the other buckets of US data. You would need to contact the CSA's to get them to switch things around.
close all Browser and do clear cache and cookies for any Browser,
and try open one Browser incognito mode,
sign in to Self-Serve, to review your account, if you found at Available Funds: $$
TryTo Purchase Add-Ons Using Your Self-Serve Account
Follow these steps:
Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
Click the plus sign(+)to add and the minus sign(-)to remove selected Add-ons.
When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’
Select ‘Confirm my purchase’,
after purchase successful you have to do Rebooting your phone what is meant by rebooting the device turn off and turn it back on.
Try manually selecting either of AT&T or T-Mobile, whichever works best for you, for Re-Purchase Add-ons you need to wait 25 hours after the expiry first Purchase Add-onsor you need to Contact Customer Support Agentby CS_Agent, to them do it for you..
send a private message toCustomer Support Agent by Click Here link...
@Jimmymck Sounds like you might have purchased the wrong data add-ons. If that is the case then submit a ticket to customer support via the chatbot bubble bottom right of the screen and they will be able to swap your add-ons for the roaming add-ons.
BTW are you in the USA right now? A reminder that roaming add-ons are effective immediately after purchase and it's advised to purchase the add-on as close to your trip as possible. edit: and only good 10x24 hrs period (240 hrs).
If you have any problems with the chatbot then click the envelope icon top right and send a private message to CS_Agent instead.
You will need to contact customer service agent (CSA) to change add ons. BTW, you can't buy two USA roaming 1 GB data add ons at the same time.
Click on the chat bubble icon on the right lower corner of website to start ticketing process to contact CSA. Type: purchased wrong add on. Follow the prompts to submit ticket.
Response times can take a few hours. Check your private message inbox (envelope in upper right corner of website).
