06-14-2023 06:03 PM
Last month, after I used up 100 mintues, my free one-time 500 inl LD minutes was used a lot. I was definately not making a lot outgoing calls.
06-14-2023 06:47 PM
HI @Pixel71 I am on the $15 and can confirm incoming are free!!!!
06-14-2023 06:42 PM
for customers with the $15 plan, it's a wise investment to get the $5 / 500 minutes of Canada wide calling add-on...just to have in the bank if you ever do exceed your 100 outgoing minutes; even if they sit unused for several months or more.
Additional backup would be the free TextNow app.
06-14-2023 06:17 PM
@Pixel71 yes, incoming calls are unlimited even it is not said on my My Account's Plan details , we have confirmation from CS agent
Understand you have problem with your 100 outgoing minutes. Maybe you can go through the Usage log ( https://myaccount.publicmobile.ca/en/account/plan/usage-details ) and confirm. And remember, checking VM from your phone cost you minutes too
06-14-2023 06:16 PM - edited 06-14-2023 06:57 PM
To be sure, if you currently have not used the 100 minutes, log in to the account and click the little spinner refresh icon below the histogram counters. Check the minutes. MTake a call. Voicemail whatever. Hang up. Wait a couple few moments. Click the little spinner again. Does the number change?
This would be the same for the add-ons except their own little spinner icon.
Adding - oh right...take a call. Duh.
06-14-2023 06:14 PM
ALL plans have unlimited incoming calls. WHY do you suspect $15 plan does not have it????
Your bonuses nd add-ons are for OUTGOING calls.
06-14-2023 06:13 PM
@Pixel71 It’s surprising how fast one can chew through it . Might need to look at a $5 minute add on till next renewal or consider the $25 plan unlimited incoming and out going minutes international text unlimited and of course 1GB of data
06-14-2023 06:10 PM
You got me a bit worried because I have that plan as well but do think Handy is right about how to count the minute usage which can eat up more minutes because of public rounding up.
06-14-2023 06:09 PM
I knew that very well. But I am kind of suprised my free minutes going down that much.
06-14-2023 06:08 PM
With outgoing calls everything is rounded up so a 5 second call is 1 minute. Also checking your voicemail with your phone counts as an outgoing call too.
06-14-2023 06:06 PM - edited 06-14-2023 06:07 PM
@Pixel71 Yes the $15 plan has unlimited incoming calls , but limited to 100 outgoing calling minutes
Add also note that even a 15 second call will count as a minute used