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I have been charged 3 times.

Melatonin1036
Good Citizen / Bon Citoyen

I had the three month plan. And I guess didn't have enough on my credit card at the time it went through. So I came online and put through the payment of 147.77 on Sept 15th but my service didn't come on. So I went back into the system, and it was telling me to switch my plan. So I did that and it charged me then again 27.12 on September 15th. Then I still didn't have service all weekend. So last night I came on here and asked a question and got some help. It said I had to use the funds that were available but there was only $24 available so I just processed it and then I got my service back but now I see I have a third charge. For $23.73 posted September 19th. I would like my money back because I shouldn't be charged three times. I'm very confused as to what's going on here.

5 REPLIES 5

@Melatonin1036  Ok good you submitted a ticket , you should get a reply with in the hour , just keep an eye on your community inbox for their reply . Or you can use this link to it 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Melatonin1036
Good Citizen / Bon Citoyen

I don't know what happened. I thought I just renewed my normal plan and then the services didn't come back. So I went online again and I guess with the new site I thought I was being forced to change my plan and now it's charged me for two different plans. But then I got charged a third time today so I'm very confused. I just want to keep my normal plan. I did message that person like you said

BKNS27
Mayor / Maire

@Melatonin1036 

When you switched plans, did you click for the new plan to start on your next Renewal Date?

If you clicked on switch now, you will be charged for the old plan plus the new plan.

Best to contact a CS_Agent to investigate by private messaging at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

JRod
Deputy Mayor / Adjoint au Maire

@Melatonin1036 

Im very sorry this happened to you.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

Handy1
Mayor / Maire

@Melatonin1036  Maybe you had issues activating and create second account or changed  plans after activation . In any event get support to investigate for you 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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