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I have been charged 3 times.

Good Citizen / Bon Citoyen

I had the three month plan. And I guess didn't have enough on my credit card at the time it went through. So I came online and put through the payment of 147.77 on Sept 15th but my service didn't come on. So I went back into the system, and it was telling me to switch my plan. So I did that and it charged me then again 27.12 on September 15th. Then I still didn't have service all weekend. So last night I came on here and asked a question and got some help. It said I had to use the funds that were available but there was only $24 available so I just processed it and then I got my service back but now I see I have a third charge. For $23.73 posted September 19th. I would like my money back because I shouldn't be charged three times. I'm very confused as to what's going on here.


@Melatonin1036  Ok good you submitted a ticket , you should get a reply with in the hour , just keep an eye on your community inbox for their reply . Or you can use this link to it

Good Citizen / Bon Citoyen

I don't know what happened. I thought I just renewed my normal plan and then the services didn't come back. So I went online again and I guess with the new site I thought I was being forced to change my plan and now it's charged me for two different plans. But then I got charged a third time today so I'm very confused. I just want to keep my normal plan. I did message that person like you said

Mayor / Maire


When you switched plans, did you click for the new plan to start on your next Renewal Date?

If you clicked on switch now, you will be charged for the old plan plus the new plan.

Best to contact a CS_Agent to investigate by private messaging at: 

Deputy Mayor / Adjoint au Maire


Im very sorry this happened to you.

Please click this link below to message customer service:

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

Mayor / Maire

@Melatonin1036  Maybe you had issues activating and create second account or changed  plans after activation . In any event get support to investigate for you 

send a  private message   To CS_Agents click          

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