I got double charged on Nov. 11th 2022

[Jianfeng_Zhang]

Hi there, 

my name is JIANFENG xxxxx, my public mobile phone number is 647-xxx-xxx, I noticed that I got double charged on Nov. 11th, 2022, both transactions charged my exactly 13.56 dollars from my account, can you help to check?

Sincerely

Jianfeng 

Edit by Dunkman: removed personal info

[Coverhiro]

@Jianfeng_Zhang 

I would contact a Customer Service Agent to get that corrected @CS_Agent 

Like other people are saying, if it is on your credit card it could be a hold first.

It's good to show the transactions or payment history for your Public Mobile Account where it displays your plan.

If you still need help, it's best to contact and agent with the @CS_Agent or follow these steps.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Send them a message and explain. I'm sure they would be understanding and helpful.

[Dunkman]

@Jianfeng_Zhang 

Are you a new customer?  Did you have difficulties with the initial setup of your account?  Some customers who had difficulties with initial setup would accidentally set up a "ghost'" account that will be charged also.  Then you would need to contact customer service agent. 

[Yummy]

It looks like your plan is $12+13% tax ($3 rewards).

Do you see both transactions in your transaction history?

Do you see both transactions on your credit card account?

If you just created new account AND had issues paying for it and tried few times to process payment, PM might charge you multiple times.

[kaytus]

@Jianfeng_Zhang please remove your personal info. it is the public forum

[softech · Accepted solution]

@Jianfeng_Zhang   

this is an open forum, you might want to remove your personal info for your own protection.  Click on the down arrow, Edit Message and remove them

for the double charge, if it only shows on credit card, one of the two could be just a pending charge and only one is the real charge

Login to My Account using incognito mode and check Payment history to confirm if there is one or two charges there

Just in case you want to open ticket with PM for further investigation, here you are:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there