I don't have service

[Cristy_02]

• I paid my voucher and I don't have service. I restarted my phone 3 times and not service 

[hTideGnow]

hi @Cristy_02 

in the end, what did you do to make it work?

[Cristy_02]

Finally my payment was taken and my service is back

Thank you guys!

[hTideGnow · Accepted solution]

hi @Cristy_02 

time to ask support agent to help.  You have submitted ticket yet ?

if not, submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Cristy_02]

I did it, and it continue without service 

[RavingRaven]

@Cristy_02 

If the voucher amount is showing as a balance in your available funds then go to your cart at the top right of your screen in your account and manually pay for your service. Then reboot your phone if needed.

[Cristy_02]

I already reset the network, it is ok. Still not service. 

My phone is samsung Galaxy s8. I did not have problems before 

[hTideGnow]

hi @Cristy_02 

please login My Account using Incognito/private/secret mode on your browser to login My Account, put the account suspended with Lost/Stolen as said above. 

Logout and wait 5 mins.  Log back in using Incognito/private/secret mode on your browser and undo the Lost/Stolen

[Cristy_02]

I have available funds. But the renewal service was not processed 

[hTideGnow]

HI @Cristy_02 

you said the payment in My Account, does it only show up as Available funds? if it is at Available funds only and not used for renewal, you can try to suspend the account via Lost/Stolen first.  then wait 10 mins and login again and undo it, it will then trigger the renewal

[BKNS27]

@Cristy_02 

Not restart. Reset the Network Settings. 
What is the make and model of your phone?

[Cristy_02]

I restarted my phone 3 times

[BKNS27]

@Cristy_02 

Do a network reset on your phone and see if that works.

[Cristy_02]

Yes, the payment is in my account,  usually I paid with voucher and the service is on immediately 

[BKNS27]

@Cristy_02 

Depending on where you purchased the voucher. I may take a day for it to work. Does the voucher payment in your account?

[Handy1]

@Cristy_02 Are the funds sitting in your available funds or has the payment gone thru ? If the money been taken and reboot didn’t work reach out to support to help 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437