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I cant get into my account to update my new credit card number

carmen53
Good Citizen / Bon Citoyen

in order to update my cr

1 ACCEPTED SOLUTION

Accepted Solutions

softech
Mayor / Maire

@carmen53  how many times you tried and failed, it too many times, it could triggered a fraud lock

 

Just to confirm, did you go to Payment Tab and click Manage my card and then select Replace this credit card?

Use that instead of delete card and re-add it back, it works better

 

If you still cannot add the new card there, open ticket with PM Support:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

 

 

View solution in original post

22 REPLIES 22

carmen53
Good Citizen / Bon Citoyen

There must be SOME way to get help with this company??????

softech
Mayor / Maire

@carmen53  how many times you tried and failed, it too many times, it could triggered a fraud lock

 

Just to confirm, did you go to Payment Tab and click Manage my card and then select Replace this credit card?

Use that instead of delete card and re-add it back, it works better

 

If you still cannot add the new card there, open ticket with PM Support:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

 

 

Yummy
Mayor / Maire

Did you try forgotten password link?

If it does not work, contact agent for assistance.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

Dunkman
Oracle
Oracle

 

@carmen53 

The website is finicky at times.  Maybe try a different web browser, clear cache or incognito mode.  You could also remove the original credit card number.  Then replace with new credit card information.  (instead of update).  

 

Also, make sure that the billing address exactly matches your credit card company's billing address on file.  

MrSpock
Model Citizen / Citoyen Modèle

Wait an hour if password doesn’t work you can contact  a cs agent they will help reset your account and help with cc  Click here or if you are having issues with Simon you can send private message to a CS Agent

There is...just pose your question here and we can either solve it for you or direct you to a better resource.

Give us a try....we're waiting !!

Beer
Town Hero / Héro de la Ville

In order to get a live person try this -----> go to plans -----select plan --(https://www.publicmobile.ca/en/on/plans)---then at the bottom right hand you will see Thinking of joining Public Mobile?Chat Now

@carmen53 

We are here to help. Did you enter your email and click Forgot Password?

If you entered the wrong password then you will need to wait 1/2 hour and try again.