How can I switch my subscription to the $29 - 10gb at 5G Black Friday 2024 deal?

[on2wheels]

Reminder: log into your account and click "Change Subscription".  This will show you what plans you are eligible for even without contacting support.  Your desired plan might be there already, mine was.  This will save you a lot of time, providing you have an existing working plan already.

[JAM10]

Sorr I’m new at this. Still learning how the community chat works ☺️

[JAM10]

Oh. No they didn’t. I just sent a ticket 

[Handy1]

@JAM10  Wow so they let you switch to it ? Can you please confirm ? 

[hairbag1]

@JAM10 

if you're an existing customer, you likely can't get this plan. Best is to log in to your account to view the available plan menu.

[Chalupa_Batman]

I would contact a CS Agent and ask them. 

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@JAM10  You can’t if it’s not in your account to switch to we all have target offers and if your plan is already more then $29 then it’s harder to downgrade only seems to be 20GB $30 plan that most can downgrade to at the moment . Shirt if porting number out and back in on newly created PM account with new sim and new email can you get the desired $29 plan unfortunately