How can I get help or get my money back? I’ve been trying for the last two days..

[Juliana1]

i need help with having a port request sent again. I can not receive calls and I’ve been trying to get help for the last two days and I’m no further ahead. 
If it is not possible to get any help this service is useless to us and I would like a refund. 

[esjliv]

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@Juliana1 wrote:

i need help with having a port request sent again. I can not receive calls and I’ve been trying to get help for the last two days and I’m no further ahead. 
If it is not possible to get any help this service is useless to us and I would like a refund. 

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@Juliana1  - sorry to hear of your issues with trying to port over a number.

Cell phone numbers take 2-3 hours to complete. Did you leave the old provider's SIM card in your phone and receive a text to approve the port?

Landlines/voip numbers take longer, 3+ day to complete.

Incoming calls are usually the last to port over.

Try one or more of the below troubleshooting:

*turn off your phone, then reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*reset network settings on your device

If issues porting or transferring a number to Public Mobile, and it has been over the allotted time it usually takes to complete, submit a ticket here for help: https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1ml7MK2dvkmM37lFcEM...

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

[BKNS27]

@Juliana1 

The only way to have the porting process restarted again, you need to contact a CS_Agent by private messaging them by clicking on the envelope icon on the top of this page. 
It sounds like you didn’t leave your old SIM in your phone for the SMS text from your old carrier confirming that you are porting over to PM.

Unfortunately, PM is a pre-paid cell service so refund is not available.

[VIP_Tech]

Hi @Juliana1 

Check Eligibility to Move.

do you receive and respond to the SMS asking to confirm if you would like to Transfer your number, your reply should be: YES

if you stuck with Transferring, or not complete processing 

get in touch with  Customer Support Agent (publicmobile.ca)

CSA Hours Of Operation (publicmobile.ca)

Verify your identity (publicmobile.ca)

[softech]

@Juliana1 

you can in fact call a porting support team and talk to live person and ask to re-trigger the text for porting.  I will message you the phone number.  Check the Community inbox, envelope icon on the top right

[BeachNBeer · Accepted solution]

@Juliana1 

Contact customer service agents. 

Open a ticket via: 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time) 

Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗" 

or send a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.