Does anyone have any idea what might be the problem and how I can fix it?
When I put my hotspot on for my husband, he can sign in... It says connected but no internet available. I have checked that I can use the internet on my phone and it is working for me. My phone also shows that his phone is connected via hotspot. How can I get the internet to work for my husband?
Hey Everyone! We are working!! 😁 Thanks for all your help. We did need DUN but it has to be all CAPS, apparently it is case sensitive. DUN is not the same as dun but does the same thing in the APN settings. A friend sent my son this post after we tried dun which did not work.
There is another thread dealing with this issue and the freedom sim card trick came up with same problem of dun not being allowed to be added. What version of OS are you running? The next best step would be asking customer support to see if they can text you the carrier profile that includes dun in the APN. If the CSA is unfamiliar with this procedure ask them to speak with Carlos or Silvio they are both familiar with method of changing your APN. This has been used in the past for the Umidigi X but I am not sure if it works for the hotspot as well. Hopefully it does.
In the meantime my husband can just use my phone when he needs/wants to check something online ( until his data resets on his renewal)
I've only had my phone a couple months. It was a good deal at the time and the camera is really good, and lots of internal storage plus ability to add a memory card for more, and has dual sim slots.. although that was giving me trouble a month or so ago as well, I took out the 2nd sim and things worked again. I'm not sure I would recommend umidigi to anyone else, it sounds to me like there are lots of problems with them.
Sometimes when you install a sim card from a different service provider like Freedom , I think your phone will then let you make those changes to the APN settings.
@hTideGnow I have not tried that yet myself, I did send that info to my son but he's probably not able to try anything right now ( at work).
As for the APN the only thing missing is the "dun" but we can't add that ( it says either the phone or the service provider won't allow you to make that change)
@darlicious no "dun" is not there, that is one of the things my son is working on. Our phones were not able to add that so he has to attach the phone to his computer and try to change the settings through some round about way.
We do not have wifi at our house as we don't have access to reliable internet. We are just out of range, or the internet company tower is facing the wrong direction, ( we are NOT in a remote area either) so we only have our phone data for access to internet.
Hi everyone! Thanks for all your tips, still not working, but I did get ahold of my son and he is having the same problem ( all 3 phones are umidigiA9Pro) He found something online that sounds similar to the tip @t_p suggested ( thank you @t_p ). Since I don't have internet except the data on my phone, my son is trouble shooting with his phone. If he gets the hotspot working then he will come get my phone and fix it for me too. I'll let you all know if we get it working and what needs to be done so it might help others withe same problem.(Sounds like we are not the only ones)
@softech thanks for that tip. I will have him check that ( if we ever get it working) It's my husband so I'm not worried he'll abuse it, and it's just when he needs to check something quickly until his data resets on next renewal, but yes always checking to be sure no auto updates etc is a good idea. Thanks for the reminder 😊 I hadn't thought of making it metered network especially if I ever hotspot for someone else.
Just a reminder, the client from the hotspot can easily drained all your mobile data as the client would treat it as usual Wifi. App update and OS update and all kind of cloud backup might start once it sees the Wifi (your hotspot).
To avoid this, make sure on your client, make the hotspot Wifi as "metered network".
Does anyone have any idea what might be the problem and how I can fix it?
When I put my hotspot on for my husband, he can sign in... It says connected but no internet available. I have checked that I can use the internet on my phone and it is working for me. My phone also shows that his phone is connected via hotspot. How can I get the internet to work for my husband?
@J-L are you on Android or iOS ? I have checked my Android Hotspot, usually there is not much need to be done other than setting the name of the hotspot
try reboot both the phones (the one while hotspot setup and the one to connect) .. and make sure the one with Hotspot setup has mobile data turned on
Check your APN settings sp.mb.com is the correct one and since it worked then it's a device issue. Test with another phone to verify. Also make sure your APN type field contains dun in it. If not, add it.
