HELP - EverSafe account creation software problems

[GeneralRigatoni]

I'm able to log into my Public Mobile account, but it redirects me to this EverSafe signup/login page.

If I try to log in with the same credentials, it says no account exists. When I click signup, the code sent to the email does not work. I've tried this on multiple browsers on incognito mode. Nothing works. What to do?

Is Public Mobile working on a fix to this godawful system? I can't even see what cellular plan I have because I'm blocked by this malfunctioning EverSafe thing.

[hTideGnow]

hi @GeneralRigatoni you won't be able to do  much without agent help.  Please submit ticket with cs agent 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@GeneralRigatoni  Please submit ticket with support to help 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Community_QA_]

@GeneralRigatoni 

had that problem with one of my accounts, agent too care of it

open ticket with chatbot (i see the bubble on the lower right coming back now )

[softech · Accepted solution]

@GeneralRigatoni 

sound like the Eversafe system was unable to link your email login with the My Account.  Easy fix for PM but you need to engage them by direct message them here:

               https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there