Thanks everyone who helped out! I'll make a summery here to help others who run into the same problem.
The start:
I signed up and paid for a PM subscription and entered the info to port my number from koodo. I had a koodo SIM but chose to use my eSIM for PM.
Everything went smooth until I downloaded the PM app to finish setting up my account/ eSIM.
The problem:
When you open the PM app for the first time it goes through a few steps, the most important of which is one that says something like "your phone will prompt you to set up your eSIM, this will take up to 2 minutes, please do not close the app".
During this step I received a text message from koodo asking me to reply "Yes" to port my number to public mobile.
THIS IS WHERE SOMETHING WENT WRONG.
I switched to my text message app for a minute to reply yes to that message, and very soon after my koodo SIM became unregistered so I lost my service from koodo.
When I returned to the PM app it was still on the step waiting for my phone to prompt me to set up my eSIM. It stayed on this step for 15+ minutes and never prompted me so, not knowing what to do I closed the app hoping it would restart the process when I opened it again.
When I reopened the app it acted as if the set up as successful and assumed I had my eSIM set up properly and could receive text messages.
From that point on I could not log into my public mobile account without inputting a code sent to my phone number, which I did not have access to through koodo or public mobile.
The solution:
I was still able to log into the community site by verifying with my email so I posted here and got some helpful advice:
1. I was able to submit a support ticket after grappling with the chat bit for a while, but I don't believe this is what ultimately lead to the solution.
2. I was able to get in contact with koodo's port team who confirmed my number had been moved to PM, which was bad news for being able to access it but at least let me know where it was.
3. I tried resetting my network settings and entering incorrect codes to try to get an alternate way into my account but both lead nowhere.
4. I messaged a CS agent (you can find the link in this thread) this was around 8-9pm and I did get a reply that night asking me to verify some security information but by the time I replied back with that info it was 9:30-10 and I did not receive any more messages that night.
5. I replied again to the message from the previous night at 9am and by about 9:30-9:45 a different agent messaged me with a QR code that I used to set up my eSIM.
My advice:
Don't leave the PM app for anything during the set up except to actually set up your eSIM.
Don't finish porting your number until your eSIM is set up properly or buy a sim card to avoid this situation.
Thanks again to everyone in this thread and the CS agents who helped me out as I was panicking!
