02-12-2022
09:43 PM
- last edited on
02-13-2022
11:04 AM
by
Dunkman
I assume I can go back up to $40 or higher and then stll retain my 2 Gb forever bonus?
Solved! Go to Solution.
02-13-2022 10:48 AM
Bonuses for new customers should stay 'forever' (depending on offer conditions) as long as you stay within eligible plans. If bonus is for $35+ plans if you downgrade to $25 you lose bonus; if you upgrade to $70 it stays
Holiday gifts and add-ons should stay no matter if you downgrade/upgrade to any plan.
That is my understanding...
02-12-2022 10:46 PM
Thank you @softech, I never knew that! I thought it was if you upgrade or downgrade the plan, you'll lose the bonus 2 GB. Now I can rest easy.....😊
02-12-2022 09:52 PM - edited 02-12-2022 09:52 PM
Yes, this is confirmed by Melinda, "the bonus will stay on the account as long as they remain on an eligible plan."
here is her reply as the proof
02-12-2022 09:50 PM
That was my recollection, but I need to confirm 100 per cent
02-12-2022 09:46 PM
HI @Horemansuk
I think it was told by the Community manager that as long as you are staying with $35 or above, you will get to keep the 2GB Bonus. Can anone confirm?
But @Horemansuk , maybe open a ticket and ask PM CS Agent: