@Kate_Mtl wrote:
I am very disappointed that the new plans with great data limits are a) only available to new clients and b) the one that seems to be available to current clients is not Canada wide Calling etc and international text.
Are new customers more important than retaining current customers?? Making me curious if I should be looking at other options out there.
Telus seems to think signing up new customers is more important than retaining current customers. Always always always trying to get the highest number of activations in the quarterly or annual report to impress shareholders.
Compare against, for example, Rogers and Freedom. They are aggressive about customer retention, they'll actually obstruct customers from leaving - pause number ports, keep accounts active, continue engaging subscribers who try to walk away - in defiance of the CRTC Wireless Code - until their customer retention people have a chance to call a few times, discuss, suggest, convince, intimidate, bribe people to stay.
Don't be curious - just start looking. There are indeed other options out there and right now some of them have very attracting, compelling promos. If you look at competing options or if you activate (as a "new customer") at one of the competing options then please make a comment about it. The more visible and the more numerous (and the more expensive) lost subscribers are here, the more likely Telus will actually care about changing things here.
