USA Travel Voice Calling Not working. Data working OK

[Smileyskier99]

i agree that this is not clear when you buy the USA Voice and Data plan or the USA roaming add on.   I did both and was in the USA for 23 days, but because my Iphone 7 is not VOLTE compliant I did not recieve any voice calling capability on the LTE and the 3G is not functional in most of the USA.   I will need to change my plan now as my phone does not have this capability, but i would like to know how I can get re-embursed for the cost of this roaming add on as clearly it should never have been necessary given my base plan and this should have been flagged to me when I tried to buy the add on.   I am disappointed this was not more clearly communicated.

[will13am]

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@Smileyskier99 wrote:

i agree that this is not clear when you buy the USA Voice and Data plan or the USA roaming add on.   I did both and was in the USA for 23 days, but because my Iphone 7 is not VOLTE compliant I did not recieve any voice calling capability on the LTE and the 3G is not functional in most of the USA.   I will need to change my plan now as my phone does not have this capability, but i would like to know how I can get re-embursed for the cost of this roaming add on as clearly it should never have been necessary given my base plan and this should have been flagged to me when I tried to buy the add on.   I am disappointed this was not more clearly communicated.

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According to the Apple site, iPhone 7 is inherently VoLTE capable.

https://support.apple.com/en-ca/111943#:~:text=Data%20plan%20required.,on%20site%20conditions%20and%....

It is up the carriers to play nice as well.  Unfortunately, Public Mobile does not include the phone in the VoLTE whitelist.

https://www.publicmobile.ca/en/on/get-help/articles/volte

[will13am]

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@Phil_Adelphus wrote:

@Smileyskier99   While the USA shut down 3G a couple of years ago, T-Mobile still had 2G available for non-VoLTE phones.  It was spotty and starting September 1st this year is also being shut down - it's not clear whether that's all at once or continuing to be gradual but it could still be worth a try.

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I think it is time to stop mentioning T-Mobile 2G access.  Movement is afoot to retire 2G, so who know what remains of the network.

https://www.t-mobile.com/support/coverage/t-mobile-network-evolution?

[Phil_Adelphus]

@Smileyskier99   While the USA shut down 3G a couple of years ago, T-Mobile still had 2G available for non-VoLTE phones.  It was spotty and starting September 1st this year is also being shut down - it's not clear whether that's all at once or continuing to be gradual but it could still be worth a try.

[DDM69]

Have you considered making calls using Whatsapp or Messenger etc?  These worked well for me if you can get away with not using your regular cell number.

[Handy1]

@Smileyskier99  You will have to ask support , I think they will help with the add on purchase . And  another blow might be it’s harder to downgrade plans now . And we can only change to the plans that are in our accounts to change to so your best to do this yourself and use the change on renewal option and not immediately or you lose money on your current plan cycle . And if you ask support to change plan for you it will be an immediate plan change as they can’t do the change in renewal option for you and result in money lost .

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[slusagm]

but your data was working in US? data works on 4G and 5G

but if you have bought the roaming, which was unnecessary if you have the Canada-US plan, ask PM for a refund.  

Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen       

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437