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Physics sim not working after using eSIM in asia

Dqt
Great Neighbour / Super Voisin

After I came back home from Asia, I deleted my eSIM cards and my physical SIM card does not work. Do I need to reactivate my old SIM card?

4 REPLIES 4

kb_mv
Mayor / Maire

@Dqt To add to the reply from @BKNS27 , if it still doesnt work go into your phones settings, networks, Sims and make sure the Public Mobile sim is activated as the primary for everything.

hairbag1
Mayor / Maire

@Dqt 

how did you suspend service before going away ? You could have disabled Subscription...but now you need to re-enable it for your account to start again. If the account was suspended for more than 90 days...you gonna need a new sim to start a new account using a different email address as your old account has been deactivated.

Dqt
Great Neighbour / Super Voisin

I tried this and resetting my network settings. 

both do not work

BKNS27
Mayor / Maire

@Dqt 

Reboot your phone by powering off then back on.

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