Payment

[JenniP]

I was billed twice for the same month. How do I get reimbursed?

[slusagm]

do you see the overpaid money in My Account's Available Funds ?  Should be there 

if you don't see it, ask PM 

Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen       

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Meow]

Do you see double payment on your credit card?
Do you see extra payment on your available funds?

If yes (on second) leave money there, they will be used for next renewal. If it is first, then open a ticket through chatbot.

[Handy1]

@JenniP  Is one charge just pending ? If yes then it should fall off in couple days , if both charges are posted and you don’t change plan immediately. And the funds are not sittings in your available funds . You need to discuss with support 

send  a  private message   To CS_Agent

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437