Did Public Mobile Whitelist all Android phones so VoLTE works on any device?

[ipro31]

As you all might be aware of OnePlus phones or any other generic Android phone not sold by carriers in Canada historically won't support VoLTE when making out going call.

I confirmed that with OnePlus 11 over a year ago. But, did something change?

See attached image I found on Reddit.

I've seen false positives before on Reddit.

Does anyone have a OnePlus 11 or higher device or similar to try and see if VoLTE works when placing an outgoing call?

From what I read Public Mobile is the only carrier so far to have done this.

Need confirmation to validate this.

Thanks!

 

[pc8202]

I don't think it works on PM. My Huawei phone works fine with a Telus sim in it. Not with a PM sim.  My PM sim works fine with a Samsung phone. So it's the combination of the PM sim and Huawei phone that's not working for calls. Somehow data works. 

[Redrooster]

That's right still on Koodo.

[slusagm]

But @Redrooster , you said you are in Koodo prepaid now, so, it still not sure if it works with PM?

[ipro31]

Thanks @Redrooster for sharing this!

The info you gave is confirmation whitelist has been removed. Great news for consumers.

I'm now hoping all the other carriers will follow in the same direction. I might be switching to Freedom this Black Friday so eventually if they get rid of their whitelist too that'll be great!

[Redrooster]

Okay for what it's worth. I have a OnePlus 12R and I am currently on Koodo monthly. At the top of my phone right beside the signal bars I have the volte symbol the letters and my signal bars say 4G. When I make a call it does not revert to 3G it stays on 4G and the Volte symbol stays up beside the bars as well so I assume that means that it is working but this is a little bit above my tech savvy.

[computergeek541]

---

@ipro31 wrote:

@Handy1  @hTideGnow 

Public Agent response.

Starting November 13, 2024, TELUS will be removing existing VoLTE allowlisting restrictions on remaining grey market devices (Xiaomi/ViVo/Oppo/Realme/Umi, etc) allowing them to connect to VoLTE as long as the device is VoLTE capable.
Customers having such devices will need to powercycle, ensure they have the latest software, have the correct APN/MMS settings and turn on VoLTE in their device settings.

---

APN and MMS settings are unrelated to voice services, and are also unrelated to VoLTE service.  The APN settings can be wrong or data can be turned off and VoLTE will still work.   I've checked on my device, and data services are not needed/do not need to be enabled to be able to use VoLTE.

[ipro31]

@Nezgar Keep trying. The only concerning thing about Huawei is that they were considered to be a security risk in Canada-US, I'm not sure if all of their phones are blocked from VoLTE regardless of the changes.

Preferably, if someone has a OnePlus phone or Nothing phone to try that would be great!

There's some other obscure brands too of course lol.

[ipro31]

@pc8202  Did you try restarting the phone and placing an outgoing call? Does it still revert back to 3G?

Based on Public Mobile official response VoLTE apparently should work with Telus, Koodo, and Public.

(Telus is the first carrier in Canada to make such changes apparently).

[pc8202]

Somewhat related. One of my kids has a OnePlus that has volte but because it's not on Telus whitelist, I get charge $3 per month for using 3g calling. Lol. 

[Nezgar]

Family member has a Huawei P30 originally From SaskTel/Bell, and it's still dropping to 3G for calls after a restart but I haven't had enough time with it to see if there's any [hidden] menu options to tweak to enable it yet either.

[ipro31]

@hTideGnow  

Yeah seems like now any phone with might work.

OnePlus phones finally will work properly in Canada. This is big news! Someone should notify MobileSyrup lol

[Handy1]

@ipro31  Interesting i would have assumed it be the same for pre paid public mobile if pre paid Koodo cannot being  that PM is tier3 and Koodo Tier 2 

[ipro31]

@Handy1 

Roaming in US:

All VoLTE-enabled devices can now automatically connect to our U.S. roaming partners without restrictions, except for Koodo Prepaid.
 

This update only applies to U.S. roaming — all other international roaming destinations remain unchanged.

[hTideGnow]

hi @ipro31 thanks for helping everyone to confirm. Now, it is great that we all able to have VoLTE and roaming would no longer an issue 

[Handy1]

@ipro31  That’s great thanks for the update , that’s exciting news for those that have otherwise been left in the dark thus far 

[will13am]

I can vouch that it appears Public Mobile have recently started doing away with their VoLTE whitelist.  I have a Umidigi phone that was VoLTE functional when the feature rolled out initially.  VoLTE was lost when the whitelist came out. Recently, I was able to get it back.  

As for VoLTE phone calls on the US, I believe that the calling feature is controlled by Public Mobile because all calls or any usage routes back to Canada and is filtered by Public Mobile.  The only reason why customers are not able to navigate calls while in the US is because they didn't have a 3G network to support calls when Public Mobile forces non whitelisted phones to make calls on 3G only.  Anyway I saw this day coming because there would eventually be a loss of customers when the 3G network is shut down.  Why should customers stay with a service that indiscriminately blocks VoLTE calls when other brands don't do that. 

[ipro31 · Accepted solution]

@Handy1  @hTideGnow 

Public Agent response.

Starting November 13, 2024, TELUS will be removing existing VoLTE allowlisting restrictions on remaining grey market devices (Xiaomi/ViVo/Oppo/Realme/Umi, etc) allowing them to connect to VoLTE as long as the device is VoLTE capable.
Customers having such devices will need to powercycle, ensure they have the latest software, have the correct APN/MMS settings and turn on VoLTE in their device settings.

[Handy1]

@ipro31  You would still be able to text and use data  it would just be using voice for calls that became the issue in the U.S. . But if buying new phone  iPhone / Samsung are usually safe bet for best possible experience with public mobile 

[ipro31]

@Handy1 

If Public did it, good chance Telus did the same.

But based on community post you shared seems like even if VoLTE would work in Canada, VoLTE might not be supported while roaming.

It's still would be hard to spend well over $1000+ for a OnePlus phone for example and find out the hard way Public changes their mind randomly about it or fact that roaming won't work.

You would not only have to test it in Canada, you would have to go to Niagara Falls, NY or closest US town and see if VoLTE works while roaming too lol.

If VoLTE doesn't work in US it's even worse because then you can't use data and can't make calls.

[ipro31]

@Handy1 

The link you shared could be connected considering it's very recent post.

Yeah I'll see what cs_agent will say.

[Handy1]

@ipro31  Please update us with what they say I’m curious to know if anything has infact changed 

[ipro31]

I messaged @CS_Agent to get official confirmation.

The reddit post could be real or could be Reddit Fake News.

[Handy1]

@ipro31  I only have iPhone so cannot test for you unfortunately. However you might find this interesting from oracle few weeks ago so maybe your into something 

VoLTE update VoLTE Update - Community

[ipro31]

@hTideGnow 

@Handy1 

I am aware of that list. But, it's possible if Public Mobile made a change they may have not updated the list yet.

The only way to know for sure is do a real world test.

Does anyone have a OnePlus 11, or OnePlus 12 similar device to see if outgoing call reverts to 3G or remains on LTE?

This is the only way to get confirmation.

I'm very certain nothing has changed and assume whitelist was removed Telus would've followed instantly and Public would have an official statement (Not do it silently).

[hTideGnow]

hi @ipro31 sorry, still only the phones on this list are officially supported for VoLTE

https://www.publicmobile.ca/en/on/get-help/articles/volte

I believe we saw some reported that their phones have VoLTE too even not on the list, but we don't have enough number to say that is indeed true

I believe there are still tier 3 carriers not support VoLTE at this time

[Handy1]

@ipro31   No not all phones , There’s still a PM voLTE whitelist check here to see what phones will work 

VoLTE white list

https://www.publicmobile.ca/en/on/get-help/articles/volte