Close account I don’t have access to

[Mariqm]

I need to close an account I no longer have access to. 
I know the email and password but it is very annoying that is sending a code to the number I no longer have access to. 
because of that I can’t finish logging in and trying to stop the subscription from there. 

[Phil_Adelphus]

@Mariqm  Send customer service a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Mariqm]

After I log in and type the email code, I always get a message saying: 

we’ve noticed you have and active public mobile service and would like to confirm your full access. The only option I see is: continue. 
after that I get a message saying a 6 digital code was sent to the old/lost number… then I’m stuck. I don’t see an option anywhere of switching this step to email code 

[Meow]

You can change to receive code in your email.

Just remove 'subscription' and your account will be closed after 90 days of no pay