Can't send or receive MMS attachments anymore.

[ddgfraser]

Hi,

I've had good service for years from Public Mobile, but now, since 2 weeks ago, I can no longer send or receive pictures through the MMS system.

I have tried all the methods suggested in the community for modifying the MMS settings, but to no avail.

Text messages work fine still, but no photos transfer either direction.

What's next?

[SonyX2]

I just wanted to say I'm having the same issue. I don't know when it started since I don't receive attachments often. But recently I noticed I can't send or receive anymore.

I use a Sony Xperia 10 III

[jhhead]

My wife has a Pixel 4a and it worked properly for RCS however any iPhone MMS or group messages would not download for the past couple weeks. 

Tried all the troubleshooting and savings settings many times.

I JUST got it to work and it was such a simple change.... 

APN protocol changed to IPv4 (when it was set for IPv4/IPv6 it didn't work)

Go to Settings > Connections > Mobile networks > Access Point Names 
Press Add on right top corner. If your phone has already set values for Mobile Internet for any fields below leave them.
Change the other fields as below.
Name: Public Mobile (or whatever you want to call it)
APN: sp.mb.com
Proxy:
Port:
Username:
Password:
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
Multimedia message proxy: mmscproxy.mobility.ca
Multimedia message port: 8799
MCC: 302
MNC: 220
Authentication type:
APN type:  default,mms,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
Restart your phone to apply new Mobile Internet APN settings.

[Dtdc30]

Xperia xz2 

[softech]

@Dtdc30 what phone you have??

[Dtdc30]

Same thing for me. It was suggested i buy a new phone to fix this problem i didn't create

[softech]

@ddgfraser 

Your phone is likely affected by this announcment

https://productioncommunity.publicmobile.ca/t5/Announcements/Picture-and-Group-Messaging-End-Date-Fe...

Usually it is still fixable, you can first try to click Reset All networks or Reset network settings to get the latest APN

Also, you can make a manual update, here are the old and new settings

Old settings:

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
APN Type: default,supl,mms
                             or        default,mms,agps,supl,fota,hipri

New Settings:

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: mmscproxy.mobility.ca
MMS port: 8799
MCC: 302
MNC: 220
APN Type: default,supl,mms
                             or             default,mms,agps,supl,fota,hipri

[ddgfraser]

Maybe. It's a 2015 Huawei Nexus 6p. I have 2 of them, and the same on both when switching the sim..

[ddgfraser]

Yes, data is on, wifi is off. I did change to the 5g 50gb data plan, but that only took just effect on 07 March.

[hairbag1]

@ddgfraser 

here's some reading...see if it applies in your case..

https://productioncommunity.publicmobile.ca/t5/Announcements/Picture-and-Group-Messaging-End-Date-Fe...

[Hollister]

@ddgfraser 

Can you also confirm that your data is on.

[Handy1]

@ddgfraser  If your phone is older then 2015 and some 2017 models are not support on PM anymore . Check out the announcement about it in the main page .