Can't port my number from zoomer.

[Robbietod]

They are telling me the process was not initiated correctly.

[Robbietod]

Made contact.  Told me the port was approved and should be complete in the next 2 hrs.  Thank you all!!

[Robbietod]

Found it. Thank you!!

[Phil_Adelphus]

@Robbietod   Look for the envelope icon top right of this page or, if no envelope, tap your avatar and select Messages for the phone number @softech sent you

[Robbietod]

Thank you.  I do not have the team porting number

[softech]

@Robbietod 

call the PM porting support team and instead of providing the IMEI, provide your Zoomer account number.  Account number is 9 digits, so you must add 00 to the 7-digit account number that is shown in your Zoomer Wireless account

do you have PM porting team number yet?  I will message it to your Community inbox

[Robbietod]

Ok thank you

[Robbietod]

It was a zoomer customer service rp that told me the port request from PM was not valid and that I should contact PM.

[Phil_Adelphus]

@Robbietod   Zoomer don't send SMS port out request texts.  Can you explain a bit more, who is telling you the process was not initiated correctly?  Were you using the Public Mobile app, which is required for activation?

[eddieO]

From the PM app you should be able to request the port again or you can try calling zoomer to see if there are any issues on their end. I moved from Zoomer just a few weeks ago and had no SMS text to confirm, it just happened within an hour and a bit