Can't make or receive calls

[Moose3]

Hi. I'm new to this. My account says I'm active. It says a payment was due Feb 26. That's tomorrow and I am on auto pay and I checked card and it is current. Not sure what is going on. 

[Moose3]

Will do. Waiting for reply 

[hTideGnow]

HI @Moose3   let us know what PM support found and if they can fix it quickly

[Handy1]

@Moose3  Let us know how you make out with support and what they say issue is. 

[Moose3]

Thanks 

[Moose3]

Thanks waiting for a reply

[Moose3]

Yes

[hairbag1]

@Moose3 

Airplane mode is OFF...right ?

[softech]

@Moose3   if you have another phone, test your PM sim card there.  It would force a sim reprovision and it could resolve your problem

if still does not work or you don't have another phone around , open ticket with PM Support

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1]

@Moose3  I suggest contacting support with the links in my last post have them investigate for you 

[Moose3]

Thanks

[Moose3]

Tried all of the above...nothing

[Moose3]

Yes has been working fine. Bluetooth off.

[hTideGnow]

HI @Moose3   so, it shows connected to Public Mobile network?

Text working but not phone calls?

do you have another phone to test the sim card?

or did you try your phone in different area?

[Moose3]

Also tried network settings 

[Moose3]

I've rebooted 

[Handy1 · Accepted solution]

@Moose3  If all else fails contact support to investigate 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )

[softech]

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@Moose3 wrote:

i have tried in another phone. I can receive text messages 

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@Moose3   can you only send and receive text?  does mobile data work?

What plan do you have ? $15 or others?

how about incoming calls or outgoing? 

if $15 plans, can you login My Account again using Incognito mode and check if you still have outgoing minutes left?

If you still have outgoing minutes or if you are on $25+ plan , try to change your Preferred Network type or Network mode to 3G only or WCDMA and check if the phone connects at all under this setting.  If it connects, try to make outgoing calls again

[hairbag1]

@Moose3 

that's odd...has it been working fine up to now ?

BTW...make sure you haven't turned ON bluetooth by mistake...maybe calls are going through your car !!

[Handy1]

@Moose3  Try rebooting the phone . Or you can also try resetting the network settings 

[Moose3]

i can't talk or receive calls.

[Handy1]

@Moose3  Also check that you still have data a minutes left are you in the $15 plan by any chance ?

check like this 

when logged in

For most up to date account info

[Moose3]

i have tried in another phone. I can receive text messages 

[hairbag1]

@Moose3 

as long as you can still talk/text/data...just ignore the Suspended message. As long as you have a valid credit card on your file set to Autopay...all should be fine tomorrow am.

Check to make sure you can still text or talk.

[Handy1]

@Moose3  Can you try the SIM card in another phone and see if services are working