why I am being charged more?

[saaadjavaid]

I have the following package 

$55 20 GB

data at 4G Speed, Current Promotions:

$20 off for 15 months

(Promo Cycle: 4/15)
According to it, I must be charged 35$, but why I am being charged $10 extra each month for plan ?? 
 I would like to talk to someone over the phone, please.

[BearFBI]

@saaadjavaid There is a new $45 20GB plan that does not expire. 

I suggest switching to that on next renewal. You can see it under my plan in self serve. Much better than your current plan

[Handy1]

@saaadjavaid  If the amount charged to your credit card is $40.25 that would make sense $35 plus tax would give you $40.25 payable 

[Swagoto1]

So there is Tax firstly but maybe you had a loyal customer deal or maybe you had auto pay enabled but as soon as you got on a new plan your previous rewards were cancelled maybe this will help 

[HALIMACS]

@saaadjavaid 

how much is being charged against your payment card each cycle?

That’s the amount that matters.

[computergeek541 · Accepted solution]

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@saaadjavaid wrote:

I have the following package 

$55 20 GB

data at 4G Speed, Current Promotions:

$20 off for 15 months

(Promo Cycle: 4/15)
According to it, I must be charged 35$, but why I am being charged $10 extra each month for plan ?? 
 I would like to talk to someone over the phone, please.

---

Sorry, but there is no over-the-phone customer service.  In your payment history, there will be a $10 charge list individually, but after adding or subtracting the otther nubmers, the amount should be correct.  Fro example, those on a $40 plan will see a $30 charge as well as a $10 charge.  If you check your crdit card statement, what amount were you charged?  Please also remember that tax would have been added to the amount shown on your credit card statement.

[hTideGnow]

Hi @saaadjavaid they will charge full price but give you back $20 in Credit

check My Account to see if you see $20 in Available Fund

if not, open ticket with CS agent 

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437