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Calls keep dropping after 53 seconds ( exactly 53 seconds)

Freebird2222
Good Citizen / Bon Citoyen

my calls keep dropping for the last few days . I never had this problem before. ( every call drops exactly after 53 seconds) i did things like rebooting / taking the SIM card off but nothing works.  

Loud beeps and then dropped call

when placing a call I hear a large double beep around 22 seconds and it then drops around 53-54 seconds.  it’s happening to both incoming and outgoing calls

 

i am currently roaming in the U.S , U.S talk add on

I am having this problem for a week and unfortunately public mobile team couldn’t solve the issue .

 

I submitted 2 tickets but haven’t received any response from public mobile ( team _ moderator)

 

any suggestion how to get this issue resolved ?

52 REPLIES 52

Freebird2222
Good Citizen / Bon Citoyen
 

my calls keep dropping for the last few days . I never had this problem before. ( every call drops exactly after 53 seconds) i did things like rebooting / taking the SIM card off but nothing works.  

 

I submitted 2 tickets but haven’t received any response from public mobile ( team _ moderator)

 

any suggestion how to get this issue resolved ?


@Freebird2222 wrote:
 

my calls keep dropping for the last few days . I never had this problem before. ( every call drops exactly after 53 seconds) i did things like rebooting / taking the SIM card off but nothing works.  

 

I submitted 2 tickets but haven’t received any response from public mobile ( team _ moderator)

 

any suggestion how to get this issue resolved ?


Did you send a private message to team_modearator or Moderator_Team?  Only the second username is valid to contact them.  Or did you go through SIMon?

 

This could be a provissioning issue.  There was a point when I was having somes calls drop at exactly the time in the call counter (something about 59 minutes and 32 seconds or around that).To this day, I'm not sure what happened, but eventually, things went back to normal (it might have been Public Mobile who fixed something for me).


@Freebird2222 wrote:
 

my calls keep dropping for the last few days . I never had this problem before. ( every call drops exactly after 53 seconds) i did things like rebooting / taking the SIM card off but nothing works.  

 

I submitted 2 tickets but haven’t received any response from public mobile ( team _ moderator)

 

any suggestion how to get this issue resolved ?


Have you reset your network settings? Are the dropped calls only in one location? To different people?

 

These are the moderator hours of operation:

 

When Are Moderators Available And How Long Till I Get A Response?

 

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.

Moderators are available:

  • Monday to Friday from 8 AM to midnight Eastern time.
  • Saturday and Sunday from 8 AM to 10 PM Eastern time.

 

Freebird2222
Good Citizen / Bon Citoyen

I sent to moderator_ team ( two tickets on Wednesday afternoon)

Freebird2222
Good Citizen / Bon Citoyen

Calls keep dropping regardless of any time or location.  I did reset my network setting but nothing seems to work .


@Freebird2222 wrote:

I sent to moderator_ team ( two tickets on Wednesday afternoon)


Hopefully you will receive a reply tomorrow. Keep an eye on the envelope icon in the top right hand corner for a reply from the moderators.

@Freebird2222 

Try toggling airplane mode on/off. This will give you a brand new connection to the network.

stevenanto
Model Citizen / Citoyen Modèle

Have you used all of your minutes possibly? 

Hi @Freebird2222 

 

I think the Moderators need to address this - very curious to know what they tell you is (was) the issue.   Can you please post the content of their reason?

 

You may also wish to check for updates on your phone, just to make sure all systems are running on most current versions.

 

EDIT:  For the heck of it, try this:   Put your PM SIM into another PM compatible phone, make a call, see if it drops within the same time-frame.  [i was writing this edit at the same time @hTideGnow  posted same suggestion... good thinking @hTideGnow ]