Welcome to Public Mobile! Sorry to hear you're having an issue, but we should be able to get this sorted. For starters I would try: Log in to your Self Serve↗ profile and check if your account is active. Toggle Off/On the airplane mode. Restart you...
Before starting the transfer process, please make sure you have the necessary information from your old service provider: Mobile: Account Number or Equipment serial number (IMEI)If you are transferring your existing number from TELUS or Koodo (includ...
When you transfer your number to Public Mobile, you may experience mixed service for a short period until the transfer is completed. During this time, your old service provider line will be fully functional, but the Public Mobile line will be able to...
