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My plan is 15 monthly

triksimanlongat
Great Neighbour / Super Voisin

I just purchased a new sim and activated and im all set up.then when im going to send a message its error.thankyou

 

10 REPLIES 10

z10user4
Mayor / Maire

 @triksimanlongat : What error? What phone? What messaging app?

triksimanlongat
Great Neighbour / Super Voisin

Hi.thanks for the help.my phone is LG velvet 5g and im using the normal messaging of the phone its not a messages app


@triksimanlongat wrote:

Hi.thanks for the help.my phone is LG velvet 5g and im using the normal messaging of the phone its not a messages app


@triksimanlongat 

Is your talk working?  data? 

 

Might want to try to reboot phone.  Network reset of phone.  

 @triksimanlongat : Try shutting down the phone, remove SIM, restart phone, shut down phone, insert SIM, restart phone.

How about calls in/out?

Internet browsing?

Is it sending texts or receiving or both?

triksimanlongat
Great Neighbour / Super Voisin

Nothing is working.it says .can't send message with public mobile-error

 @triksimanlongat : LG's are bad for sometimes needing full factory resets when changing providers. But try the network reset first. Can you try the SIM in another phone?

419mainstreet
Great Citizen / Super Citoyen

Welcome to Public Mobile!  Sorry to hear you're having an issue, but we should be able to get this sorted.  For starters I would try:

 

  • Log in to your Self Serve↗ profile and check if your account is active.
 
  • Toggle Off/On the airplane mode.
 
  • Restart your device.
 
  • Manually select our network on your device network settings.
 
  • Test your SIM card on a different device.

 

If after trying the above you are still experiencing the same issue,  the trouble ticket would need to be escalated to a moderator to be resolved. 

BKNS27
Mayor / Maire

@triksimanlongat 

You might have to reset your message setting. Backup all data first.

- Open Message>click Settings>Reset all settings>Power off phone.

 

HALIMACS
Mayor / Maire

@triksimanlongat 

 

Could you be using an incompatible device? 

(EDIT: it's compatible)

 

Check here:

WillMyPhoneWork.net - Check if your phone works on a network