Anyone else getting an error message trying to view new rewards page?

[Hknpz]

 

[popping]

@Hknpz 

My results are similar with @Anonymous.

I tested with the latest Chrome browser on my laptop and my Android 9 Umigidi phone.

PM is using two different servers to verify subscriber identity:

1.  Login to self-serve account is verified by the https://selfserve.publicmobile.ca server.

2.  Login to rewards account is verified by the telusidentity.telus.com server.

AFAIK, a copy of the PM subscribers username/password was moved from selfserve server to telusidentity server sometime yesterday or earlier.  Subscribers can use the self-serve username(email address)/password to login to the telusidentity server.

@softech  I agree with you on using single login to access both server without extra login similar to the Telus reward system.  AFASK, Telus subscribers My Account and My Rewards are one the same server.  This may be the reason that Telus has only one login because they are using the same server.  I think that PM was decided to use use the Telus server "My Rewards" software to manage PM rewards.  Therefore, PM is ended up with 2 servers to handles self-serve and rewards.  For the time being, please live with the double login.  PM software development team is busy working on any issue with the new community forum and the new reward system.

[Anonymous]

 @Hknpz : My example was my phone as well. Have you tried clearing browsing data? ie. cache/site cookies. Although using yet a different browser ought to have made a difference.

[Hknpz]

Only have phone.

Desktop not available.

I have tried again. No success. If there's no other examples I have to conclude there's something wrong with my account.

Same error message.

Tried both again from account and from page

Have tried Chrome and Samsung internet browser. 

Think I'll give it the weekend then contact support to file a ticket if not resolved. 

Thank everyone for trying. No solutions. Thanks anyway. 

[Anonymous]

 @Hknpz : I just tried it. Chrome, A31, A11 - went to home page, tapped on hamburger menu, tapped on sign in, tapped on my rewards, took me to the original self-serve login, logged in - original self-serve overview page. Tapped on Access Rewards and went to the new login method to get to rewards, logged in - rewards. YMMV I guess.

[Hknpz]

Same error with incognito 

It's not like I want to use the new rewards, but I'd like to see and verify my current ones somewhere

[Hknpz]

Only using one device so far....

Using Chrome on Android Samsung s10+

Going to public mobile rewards site directly

Clicking on MY REWARDS at bottom of page

Being redirected to 

https://telusidentity.telus.com/as/authorization.oauth2?response_type=code&scope=openid&client_id=20...

Same error of oops! But. I don't know. I'll try incognito mode next. 

[softech]

@popping   I had different experience.  I was able to login on first day to My Rewards with my Self-serve username/password.  In fact, I was actually one of those earliest one logging into the site.  When I logged in, it still not showing me my rewards $ but just the picture "oops, something wrong"   

But, it is trouble.  while both sites share the same username/password, I have to explicitly login even I click from My Account.  They should have "single sign-on"

[popping]

I tested this afternoon.  After login to my self-serve account, I can login to the "My Rewards" account using the same username(email address) and password.  A couple days ago, I was not able to login to the "My Reward" system without creating an account at the "My Rewards" system first.  I manage more than 1 account.  I tested the accounts with and  without creating an account at the Rewards system, both are working now.

This is an improvement.  One username/password pair to login to both systems.  But it would be nice to have UI without the extra login.

Update:  I tested using the Chrome browser on my Windows 10 laptop.

[Meow]

Yes, still getting that every time... But I use old Firefox and in order to see Reward page correctly have to use Edge or Chrome.

[softech]

@Hknpz Tried Incognito Mode as well? or from another phone/computer?

were you ever able to login My Rewards ?

[Hknpz]

Not exactly that.... It asked me to log in when I got to my account, and I did, tried the link, then got the message, cleared cache and cookies and stupidly history, went directly to publicmobile.ca/rewards and logged in again. Same message. Can't view it at all. So no, I'm not getting what you were in not able to log in, that's why I asked, I'm sorry I wasn't clear. 

[softech]

Yes, I had that in the very beginning but it has been working well for me since.  And I can login without any issue now

Did you try to login My Rewards through the direct URL:  https://www.publicmobile.ca/myrewards

or you login from the link inside My Account?

[dabr]

@Hknpz    Yes I've seen that same message too since the introduction of the new Public Points.  It seems you need to actually log into the My Rewards separately from the self serve account.  I'm hoping that PM will eventually allow us to toggle to either account without the need for another login.  Just a badly designed system IMO.