Transferring number after activation - Not working

[mikhilas]

I just got a new public mobile SIM and number. During activation I attempted transferring my old number from Shaw Mobile. However, when I was doing this I discarded my Shaw Mobile SIM so did not receive the porting text. 

When I contacted Shaw they said that the porting was cancelled as I did not respond to the text.

Now, I got a new Shaw SIM for my old number. I followed the instructions to transfer the number from Shaw to Public after activation. However, when I input my old number and click on 'Check Eligibility' nothing happens. I have tried several times. I have waited a couple of days and tried again but nothing happens.

What can I do to port my number in? Please help. Thanks.

[Dunkman]

@mikhilas 

If the wait times for CSA is long, I will private message you the Telus porting number to help re-initiate the porting process.  This number is only used for porting issues.  

[0PX9O4]

All the best @mikhilas !

[esjliv · Accepted solution]

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@mikhilas wrote:

Thanks for your reply. My Shaw number is active now. I just spoke with their customer service and they asked me to contact PM customer service to reinitiate the port. 

I will do as you have indicated. Thanks.

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@mikhilas  - direct link to restart the porting process, via ticket:

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1ml7MK2dvkmM37lFcEM...

[mikhilas]

Thanks for your reply. My Shaw number is active now. I just spoke with their customer service and they asked me to contact PM customer service to reinitiate the port. 

I will do as you have indicated. Thanks.

[0PX9O4]

@mikhilas 

Is your Shaw account (and service) still active? If not, you will be unable to port.

If your Shaw service is active, you will need to get in touch with PM's customer support to have them resubmit the porting request. To do this, send a private message to CS_Agent with your account details such as your full name, phone and account numbers (both PM as well as Shaw), email address, and the 4-digit PM PIN you would have created at activation (if you have it).

After submitting this, please make sure you have your Shaw SIM turned on, you only get 90 minutes to reply "yes" to the porting confirmation text once you receive it!