Didn't get my $10 reward for signing up

[Daniel_H]

I recently signed up for the $25 plan and used a code provided from a friend who recommended Public Mobile. This code should have given me a $10 discount. But I was charged the full $25. The automated help chat box can't help and nobody has replied to me email. 

[HALIMACS]

Hi @Daniel_H 

Select your Payment History, in the blue area of your self-serve landing page.   

Then select the last 30 days (or however far back to around the date of your activation) to see if the below line entry appears.

[Yummy]

First month is always pay in full for your plan. Autopay and other rewards are deducted after (second, etc. month).

[esjliv]

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@Daniel_H wrote:

I recently signed up for the $25 plan and used a code provided from a friend who recommended Public Mobile. This code should have given me a $10 discount. But I was charged the full $25. The automated help chat box can't help and nobody has replied to me email. 

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@Daniel_H  - if your friend sees you in their list of phone number (last 4 digits) in their My Rewards section (as they will likely see this first before your $10 shows up in your Available Funds area).

Refer-a-Friend area under My Rewards:

[Daniel_H]

Thank you. Okay, I will wait 🙂

[Daniel_H]

Thank you. I will wait and see.

[BeachNBeer]

Patience it will come soon 🙂

[Anonymous · Accepted solution]

You will always pay up front to start. The $10 should appear within 3 days but usually overnight. It will show in your Available Funds. Then you can use that to buy add-ons or let it sit for your next renewal.