Add ons

[RonaRobe]

I tried to purchase an add on. Paid for two add ons nothing is working. What’s the problem 

[HALIMACS]

@RonaRobe 

If you tried to purchase 2 of the same US Roaming add-on, you'll run into problems.

These can only be purchased once per 10-day period.   After the 1st expires, after about 24 hours you can add the same Roaming add-on again for another 10-days.

If you weren't referring to the US Roaming add-on, then the prior posters have probably assisted you sufficiently.

[pkaraa]

Can you see the balance in your account? 

Can you see these add-ons on your plan?

If you can see the balance then they are still to be bought.

If you can see them in your plan, reboot the device.

[VIP_Tech]

Hi @RonaRobe 

How To Purchase Add-Ons through Self Serve (publicmobile.ca)

and Rebooting device.

[Meow · Accepted solution]

Purchasing an add-on after logging in into your PM account is a two-step process. You need to load funds first and then purchase add on.

1. Add funds to your PM account: Any funds to buy add-ons come from your balance, so manually add funds to your available balance first.
2. Buy Add-On: You will actually buy the add-on after you add funds to your account or else you won't have funds to actually buy the add-on. Funds to buy add-on come from Your account (after adding funds in step #1) and not directly from your credit card.