5g not working and I have 5g coverage and 5g phone

[Johngotlit]

Hi. I have subscribed to a 5g plan and I am well within the coverage area in my city. (Sault Ste. Marie) Iam using a S21 ultra which is 5g compatible. Why will it not connect to the 5g network? I have tried to alter settings in netmonitor and also created a new Apn thinking that might resolve this. All I get is LTE+. Any suggestions are appreciated. Also I wouldn't have bought a 5g plan if I knew I couldn't connect to it. Thanks in advance.

[sheytoon]

Good to hear. For future reference, on a Samsung device you can dial*#0011# and post a screenshot of the signal details to get more info on what is happening.

[softech]

@Johngotlit   next time if it happens, try to force the network to 5G instead of Automatic and see if it works

[Johngotlit · Accepted solution]

The situation resolved itself. I now am getting 5g. Maybe it needed a few hours to register on the 5g network. Thanks for your help guys!

[softech]

---

@Johngotlit wrote:

Im getting 218mbps download and 15mps upload. Its pretty quick. Just doesn't show as 5g. Strange. Also reset my network settings and didnt do anything and also restarted. Strange.

---

@Johngotlit   So, the phone was showing LTE all along and not 5G??

then you are getting a better speed that 4G speed plan's cap (100Mpbs).

You might not be in 5G but you are getting a 5G speed , not bad. 

If you get the speed, I don't know if there is any noticeable difference between 4G and 5G for regular consumer usage

[will13am]

---

@Johngotlit wrote:

Yes I have used this today. It tells me if it even recognizes 5g and the line is just flat. Only Lte+. Frustrating. It may be my device. Although it has a 5g antenna.

---

TBH, I have not seen any major advantages connecting to 5G network.  The 4G network is plenty capable for data.  I think the only advantages of the 5G plans are unlimited data and a higher speed cap.  I am not sure if the speed cap means much for a single connection.  Most home internet is probably around 100 mbits/s and services many data hungry devices at the same time.  Nonetheless, I do appreciate your angst with not getting connection on the 5G network.  

[Johngotlit]

Yes I have used this today. It tells me if it even recognizes 5g and the line is just flat. Only Lte+. Frustrating. It may be my device. Although it has a 5g antenna.

[will13am]

---

@Johngotlit wrote:

I have a s21 ultra. Ive tried everything I know and it still only will connect to LTR+. Frustrating 

---

Maybe use this app to monitor network connectivity.  I don't know how the system determines when to connect to 5G vs 4G.  Half the phones at home are connected to 4G and other half connected to 5G.  

https://play.google.com/store/apps/details?id=com.wilysis.cellinfolite&hl=en_CA&gl=US

[Johngotlit]

I have a s21 ultra. Ive tried everything I know and it still only will connect to LTR+. Frustrating 

[hairbag1]

@Johngotlit 

not sure what breed of cellphone you have...if iPhone go to settings > Cellular Data Options > Voice & Data > check to confirm if 5G is set to On and/or Auto.

[pmbc]

---

@Johngotlit wrote:

I am getting 212Mbps download and about 15Mbps upload. It's quick but I'd just like to see that 5g on the bar at the top.

---

If you just migrated to PM, I'd give it a couple of days for things to settle out and make sure you're still getting 200+mbps.  hopefully you'll see that 5g soon. 🙂

[Johngotlit]

Im getting 218mbps download and 15mps upload. Its pretty quick. Just doesn't show as 5g. Strange. Also reset my network settings and didnt do anything and also restarted. Strange.

[Johngotlit]

Just signed up coming from Lucky Mobile. Its been a few hours but you could be right. May take a few hours.

[Johngotlit]

I am getting 212Mbps download and about 15Mbps upload. It's quick but I'd just like to see that 5g on the bar at the top.

[pmbc]

@Johngotlit  Did your previous provider show a 5G connection?  I've been reading that some levels of update on the S21 may only report LTE+.  I'd do a speedtest to see what you're getting.  LTE will be about 100mbps down.  So if you're getting 250mbps+ down I think you're getting what you're paying for.

[hairbag1]

@Johngotlit 

did you just get the 5G added to your old plan ? It could take a few hours for the upgrade to take effect.

Keep watching

[softech]

@Johngotlit  Start with a reboot as well as Reset all Networks, it could help

Also, do a speed test and see what is your highest speed, even on LTE.  With a 5G plan, you can get more than 100Mbps even you are on 4G network