$35 plan promo activated with bonus 2GB data but no bonus data showing

[Icc]

Hello,

Activated this plan about 2 weeks ago, still haven't received my bonus data. Account shows as 3GB of data total to this day. Can a mod please look into this? Thank you. 

[Icc]

Hello all, 

Thank you for the help. I did contact cs and am waiting on their response, and yes I did use the code when I created my account. 

[hairbag1]

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@Anonymous wrote:

@hairbag1 @Icc 

new activate, Here link,

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Hopefully customer used the promo code when activating his new account.

[Anonymous]

@hairbag1 @Icc 

new activate, Here link,

[hairbag1]

@Iccbefore contacting csa's...just make sure you read the fine print and followed the guideline to be get the promo data....

Starting October 29 to November 4 at 11:59PM EST, new customers can get 2GB of monthly bonus data for free when they activate on plans $35 or higher with promo code 2GBBONUS. 

This offer is available to new customers who activate online only. Rules and conditions apply.

How to Get this Offer: 

1. Submit your email address here
2. Receive the promo code via email 
3. Activate on any plan $35 or higher online by November 4 using the promo code to redeem this offer.

[Anonymous]

@Icc 

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

• please include in your message,
  
• phone number,
• account number, 
• account 4 digit pin,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

[hTideGnow · Accepted solution]

@Icc  if you already entered 2GBBonus and you activated online yoruself, you can contact PM and should get the bonus back easily

open a ticket with mod, click on the Bubble or directly at : https://publicmobile.ca/chatbot
Enter your question in SIMon. Follow the prompts until you reach the Contact Us button,

type: Contact CS Agent
Click "Contact Us"
Click "Other"
Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent