a week ago
I too, like Alex861, when trying to change my subscription plan no longer have the $15/month plan available to select. Cheapest plan offered is $29/month (includes 10GB of data). I had increased my data plan for the month of July for vacation and now I can't go back to the $15/month plan, which I had for the previous 10 months??? Is the 'cheaper' plans only available to new subscribers? Help!
Solved! Go to Solution.
yesterday
yesterday
Thank you. I can see the $19 plan when I look up public mobile but, once I log into my account the cheapest plan is the $29 plan. I like your suggestion. Thanks again.
a week ago
@Meow wrote:
@maurelle wrote:
@Meow wrote:Cheapest plan I see for existing customers is $19.
How come it does not show on your account? Select ALL plans, it should be there.
Public Mobile doesn't want existing customers to downgrade. If the OP went up to say the $34 plan it's likely that they don't get access to anything below $29 (we have other reports of this behaviour...)
Thank you for clarification.
This is REALLY BAD move from PM side not allowing customers to downgrade their plans. What if customer has to be out of country for few months, year? Customer is not allowed then to downgrade, pay low price to keep service and when it is back to go back to original plan????
I guess if you do not care for your phone number, then cancel plan and sign up with lowest price plan. Lose-lose for both sides...
Welcome to PM's brave new world.
The reality is that, at this point, I personally don't see an incentive to port back in once PM forces me to port out to get the (for me) best suited of their plans. I have the priviledge to be in an area where Freedom is equal or outperforms Public's coverage. Why would I port to a Freedom plan that offers me more features for a better price than what I have here (even considering points, which are minimal now that the majority of my referrals has moved elsewhere) and then port back to PM? Again, this is my personal situation, YMMV.
a week ago
@slusagm wrote:App and browser show me the same plan.
Maybe the differences due to old browser or app cache
Nope, this is on PM's side. I always go through the works of clearing cache and logging in incognito.
When I first noticed the difference I even used different browsers and different computers. Plus I also uninstalled and reinstalled the newest version of the app. The difference is real.
a week ago
@maurelle wrote:
@Meow wrote:Cheapest plan I see for existing customers is $19.
How come it does not show on your account? Select ALL plans, it should be there.
Public Mobile doesn't want existing customers to downgrade. If the OP went up to say the $34 plan it's likely that they don't get access to anything below $29 (we have other reports of this behaviour...)
Thank you for clarification.
This is REALLY BAD move from PM side not allowing customers to downgrade their plans. What if customer has to be out of country for few months, year? Customer is not allowed then to downgrade, pay low price to keep service and when it is back to go back to original plan????
I guess if you do not care for your phone number, then cancel plan and sign up with lowest price plan. Lose-lose for both sides...
a week ago
App and browser show me the same plan.
Maybe the differences due to old browser or app cache
a week ago
@Meow wrote:Cheapest plan I see for existing customers is $19.
How come it does not show on your account? Select ALL plans, it should be there.
Public Mobile doesn't want existing customers to downgrade. If the OP went up to say the $34 plan it's likely that they don't get access to anything below $29 (we have other reports of this behaviour...)
One thing to try if you are logging in with the browser portal: see what the app comes up with. Or vice-versa. I've had different offers between the two on several accounts I help with.
a week ago
a week ago - last edited a week ago
Cheapest plan I see for existing customers is $19.
How come it does not show on your account? Select ALL plans, it should be there.
a week ago
But the $15 plan says clearly for new activation only
of course, you can try ask PM to see if they can grant it. Tell them you need a cheap plan to keep the number alive
a week ago
HI @DJD1
from what we understand, look like everyone will get a different plan lineup to change to., and seems like only more expensive then your current one will be available.
a week ago
yup...just for new accounts today. Check back often for newest offerings.