By now we are all aware that PM policy doesn't allow existing customers to downgrade their plans. This policy caught many by surprise ---- (and yes somewhere in the fine print there must be a warning) . -------- However this - no downgrade policy, may be chasing away otherwise happy customers that just wanted to try out a higher priced plan and then decided that it was not for them and would just revert back to their original plan. Customers that would like to revert back to their previous lower priced plans but can't are left with no alternative but to seek plans with other cell plan providers. Does PM not realize this blunder policy?
And for those that will say that for every customer that leaves 2 new customers come on board - I will say that it would be better that only new customers come on board and no existing customers leave.
PS- To those that may say pick a plan and stick with it -----In my case I would like to occasionally when required to have the option to select a PM Canada-USA plan and then revert back to my existing plan.
