What to do with spam in your Private Message folder

[Catherine_T]

Hey Community,

We’ve heard that some of you have received spam in your Private Message folder on the Community. The team has put great effort into filtering out spam messages, but in the case you do receive one, here’s what to do:

1. DO NOT click on any links within the message

2. Report the message

3. Delete the message

Note that you do not need to submit a ticket. Our Moderator team will be taking immediate action and banning users sending the spam messages upon reporting.

Your safety and security is top priority for us. We are investigating additional ways to help limit these instances. Please help us by staying vigilant and reporting any suspicious activity on the Community. 

- The Public Mobile Team

[Anonymous]

---

@rollie wrote:

Just got one today. The give away on it, is it came to the wrong e-mail address. Not the one PM has for me.

---

 @rollie 

PM has three email addresses of yours.

1. internal account email address - made when you activated

2. login email address - made when you activated

3. community email address - made when you signed up here

The email you got would have been a notification email notifying you that you got a private message here in the community using 3. It doesn't show the content of the private message. You would then log in to the community and go into private messaging to see it.

1 and 2 are usually the same although can technically be different. 3 can be different from 1 and 2.

You want 3 to be the same as 1 so as to receive any earned community reward.

[rollie]

Just got one today. The give away on it, is it came to the wrong e-mail address. Not the one PM has for me.

[cstunden]

Thank you I've recieved about 4 in the last month. 

[Cloverstone]

Again today, as well as earlier in the week I received spam messages. I reported both, "ignored" the senders (I'm glad that feature exists) and deleted the messages. As a brand new user, I'm really impressed with how quickly the moderators responded and dealt with the issue, thank you. 

[PatB]

I had viewed these spam messages in my gmail & at the time, had chosen the PM option to "ignore".

Received the 3rd. one today & so decided to visit the Community to see if anyone else was in the same boat & sure enough, I found the fix PM has already put into place. 

For anyone who also put these senders on their "Ignore" list, to implement the Public Mobile fix suggested: 

Private Messages > Ignored > Unignore the specific sender > Inbox > Click the subject line of the spam > Report > Reason submitted takes you back to your Inbox > Delete. 

I have so much respect for Public Mobile & this community for the top notch service that you all provide. Keep up the great work! 💖

[Brent_liza1]

Thank you. Already reported it and deleted. Fast response from public mobile for reporting. 

[Oblivious]

Thank you mods for everything you're doing!

Happy holidays soon!

[treefrog]

Thanks for the heads up. I had 2 different ones in my messages when I logged in....will report, delete and report back.

[Dtack]

Thanks for letting us know - I have just deleted, but from now on will report as well.

[dac13]

Thanks for the announcement to provide steps required.  I received a few of these and completed all of these steps.

[bluejaywpg]

@gpixel Me too! I won a few jpeg files. 🤣

[ashleyskye]

@Pawprints1986  I would still report it, even if its a week old. If nothing else, it helps track how many people got the same spam

[Pawprints1986]

I got one... Last week? Maybe even the week before? I didn't click anything in it or report it, just left it much like spam email... Is it still worth reporting now ? It was the iPhone one, without looking I think it was to win an iPhone?

[cin7]

Great to know - thanks!

Thankfully have yet to encounter this issue, but reassuring to know that this will be dealt with accordingly if I need to report.

[carlaspapa]

Thanks p.m. now I know what to do when I get one.

[wbg13]

Thanks for the info.  I received, reported and deleted about 3 spam private messages so far.

[gpixel]

but I won...

[Anonymous]

---

@kb_mv wrote:

---

@Anonymous wrote:

---

@kb_mv wrote:

@Anonymous PM was sending out invites to a porn site? I didn't get one. Who do I contact about this? Is there a number I can call?

---

Not PM! 🙂

---

@Anonymous LOL hopefully people sense the tongue in cheek.....

---

That's why I add smileys. No one can see your face in text if you want to be sure of what your conveying.

[kb_mv]

---

@Anonymous wrote:

---

@kb_mv wrote:

@Anonymous PM was sending out invites to a porn site? I didn't get one. Who do I contact about this? Is there a number I can call?

---

Not PM! 🙂

---

@Anonymous LOL hopefully people sense the tongue in cheek.....

[Anonymous]

---

@kb_mv wrote:

@Anonymous PM was sending out invites to a porn site? I didn't get one. Who do I contact about this? Is there a number I can call?

---

Not PM! 🙂

[kb_mv]

@Anonymous PM was sending out invites to a porn site? I didn't get one. Who do I contact about this? Is there a number I can call?

[Anonymous]

---

@popping wrote:

---

@Anonymous wrote:

---

@popping: the report button has always been there.

---

Thanks.  I never look for the report button as I never received any spam private message since I joint this forum over 2 years ago.

---

Me neither lol. I didn't get the innocuous harmless invite last year either. People got all up in arms that it went to a porn site. Don't click on it! Sheesh.

[popping]

---

@Anonymous wrote:

---

@popping: the report button has always been there.

---

Thanks.  I never look for the report button as I never received any spam private message since I joint this forum over 2 years ago.

[Anonymous]

---

@HALIMACS wrote:

I'm fairly new to the Community, but am I correct in that persons can create a Community account WITHOUT having an account with Public Mobile?

Are most of these 'spammers' active PM account holders or just Community members with no active services?

If so, has it been considered that for those who do not have accounts and just want to pose questions and review responses on the Community, perhaps they ought to have limited capability such that they are UNABLE to utilize Private Messaging functions to other users.

---

 @HALIMACS : to your first question...yes. To the next part...great idea! (for outgoing)

@popping: the report button has always been there.

[darlicious]

@Catherine_T 

Thanks this great info expecially for the new user. Is there a help article on this? Or could it be pinned in the community board? I can finally get rid of the message from the town floozie last December!

[HALIMACS]

Hi @Catherine_T 

Great information -  I've received a few over the past several weeks.

I'm fairly new to the Community, but am I correct in that persons can create a Community account WITHOUT having an account with Public Mobile?

Are most of these 'spammers' active PM account holders or just Community members with no active services?

If so, has it been considered that for those who do not have accounts and just want to pose questions and review responses on the Community, perhaps they ought to have limited capability such that they are UNABLE to utilize Private Messaging functions to other users.

[sa7375]

Thanks for the heads up. Fortunately, I've remained out of the crosshair of the spammers and hope I keep that distinction. 😊

[cellphoneuser1]

Thanks for the update and for acknowledging the issue.

[RosieR]

@Catherine_T thank you.  I received one today and I reported it.  I didn't delete after reporting because I was afraid my report might get deleted as well.  So now I will report, then delete.

Season's greetings!  🎄🎄🎄