Upcoming Changes to our Old Rewards Program

[J_PM]

Hey Community,

We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.

We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program. 

We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.

To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st. 

We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.

To learn more about your move to Public Points, check out our FAQ here.

The Public Mobile Team

[fixin1]

@hTideGnow - Yes, and that is the only price bump they did - only if you don't count the $40 4GB whole ordeal.

[hTideGnow]

hi @fixin1 yup an old plan.  It was big drama back then when price increased.  

@dabr I copied that info from CountyUK's post from 2022

[fixin1]

@dabr - Thanks for the info about the discontinuation of the plan.

[fixin1]

@hTideGnow - Thanks for the plan info but I would have thought that when you ran out of minutes the call would not go through... must be too old for that.

And local just means the area code, right? Like you would be not charged by calling a 403 number if your number was 403 but when you called a 587 number you would get charged?

[dabr]

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@hTideGnow wrote:

hi @fixin1 

This plan ($10 now $13) offers:

Local calls inbound/outbound 50 

Texts inbound/outbound 50

After all calls are used up there is a per minute call charge of 15 cents a minute. 

All LD calls are 50 cents more a minute plus another 50 cents a minute to USA. 

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@hTideGnow   Not sure where you got that information from but that previously $10 plan ($13) after the 30% price hike has:  50 mins call in/out, 50 outgoing text/unlimited incoming.  Since PM has always been prepaid there are not any 15 cent/min charge for extra calling or 50 cents/LD.  Most customers would have purchased add-on minutes or data to use with that plan except there was no add-on for additional texts but even that had a work around by sending texts as MMS.  Adding, all calling was/is Canada wide and not local for that plan.

edit:  @fixin1   the $10 plan was discontinued about year after it was introduced, maybe mid/late summer 2019.

[Michael6666]

Since I can still write here... 

I'm at 2 out of 3 accounts ported...

Still hurts that all that effort I put in to get referrals has lead to such a brutal end. 

[hTideGnow]

hi @fixin1 

This plan ($10 now $13) offers:

Local calls inbound/outbound 50 

Texts inbound/outbound 50

After all calls are used up there is a per minute call charge of 15 cents a minute. 

All LD calls are 50 cents more a minute plus another 50 cents a minute to USA. 

[fixin1]

@wetcoaster - Are you still on the plan? If you are - I have never (Since joining PM community in early December) saw that $13 plan info card.

[wetcoaster]

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@eyes wrote:

So why was my account increased to $15? Are you perhaps factoring in the $2 auto pay ?

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The $10 $13 plan... the limited CW talk refers to 50 minutes incoming and outgoing.

Note: The payment prediction page still shows $$ rewards for the May 13 renewal...

[wetcoaster]

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@dabr wrote:

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@hTideGnow wrote:

hi @dabr I actually did an extensive study to Freedom neteork for a client and confirmed that it is not as reliable as any of the Big3

In terms of PM coverage, other than the lack of full VoLTE and Wifi Calling , the network coverage is pretty much same as Telus.  So, the difference here is more the features and services 

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@hTideGnow   Interesting.  Well I can only go by my personal experience when I was a customer with them for two years and everyone will, of course, need to work out which carrier works best for them in terms of price, service and features offered.

---

 @dabr , the other person has made it quite clear multiple times in this thread that their "extensive study" trumps any personal experience you and I (and some of my former referrals) might bring to the table. They outright deny the many improvenents implemented in the last half year. And they won't accept that network reliability of Freedom's as well as Public Mobile's networks depends on where you are using the service most. (Plus what device you use: a newer, fully compatible device makes a bigger difference on the Freedom network than on most of Public Mobile's.)

No, unfortunately Freedom is not an alternative for everybody here, but calling it outright unreliable without any qualifier... seems rather unprofessional from someone who claims to be paid to produce "studies" on the topic. 

[hTideGnow]

hi @eyes show us your plan details page

[ShawnC13]

The $10 plan was increased to $13

[yyjyyj]

then are you able to find my two posts(new posts, not piggyback, asked about fizz and no name? thanks

also there is no deleted item.

[dabr]

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@hTideGnow wrote:

hi @dabr I actually did an extensive study to Freedom neteork for a client and confirmed that it is not as reliable as any of the Big3

In terms of PM coverage, other than the lack of full VoLTE and Wifi Calling , the network coverage is pretty much same as Telus.  So, the difference here is more the features and services 

---

@hTideGnow   Interesting.  Well I can only go by my personal experience when I was a customer with them for two years and everyone will, of course, need to work out which carrier works best for them in terms of price, service and features offered.

[RetiredGuy1]

Bien sûr, I just meant I have until then to decide whether to stay on with PM at full plan price or move elsewhere. I’m lucky I have that long into May to see what might develop not only elsewhere but here at PM as well. I know I’ve been quite critical of the changes coming and I stand by every post I’ve made - however - when all is said and done, I’m neither pro-PM or anti-PM. I am simply pro-RetiredGuy1. Just to clarify - right now, there are plans elsewhere that appeal to me more than full plan price here but I’m hoping PM will come to their senses before May 24 to make it even more attractive for me to stay.

[Luddite]

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@RetiredGuy1 wrote:

@ShawnC13 perhaps a silly question but am I correct in thinking the points program kicks in on each person’s renewal date in May? I assume it is since we’re on prepaid plans. If so, just for planning purposes, my cycle date is April 25 so I will want to decide a few days before May 24 (30 days later) for whatever I end up doing

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Not sure why you think you have a deadline to take action. PM will continue 30 day renewals and you can leave whenever is convenient to you. 

[hTideGnow]

thanks @HALIMACS 

it has that 

Please don’t clutter threads with posts advertising third-party services or products

[HALIMACS]

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@hTideGnow wrote:

thanks @HALIMACS for posting the ToC of Community, people didn't read or not follow rules and thought there is censorship here

---

Not really that of the ToS for Community @hTideGnow , just 'spam' filter conditions observed by past members.

Below are the links which discusses/provides the Community ToS:

Important Reminder for Our Community Members - Community (publicmobile.ca)

and

Community Terms of Service & New Community Guideli... - Community (publicmobile.ca)

[Sanytizer]

Even though I really like Public Mobile, I think the direction the company is taking is quite disappointing but I guess we'll see what's up in May when we have no choice. Honestly, I don't feel that I got rewarded for my loyalty with their special thank you. 😐 

[jimbobs2023]

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@hTideGnow wrote:

hi @jimbobs2023 that's close to infinity but not exactly. 

Talk to someone in Accounting field and they will tell you a penny off is a penny off, that shouldn't be ignored just for convenience 

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That same person will explain to YOU how to calculate this as a percentage (and the answer will not be infinity 😀).

[hTideGnow]

hi @jimbobs2023 that's close to infinity but not exactly. 

Talk to someone in Accounting field and they will tell you a penny off is a penny off, that shouldn't be ignored just for convenience 

[jimbobs2023]

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@hTideGnow wrote:

hi @NoseyNick1 the rewards change is not a price hike.  The plan price is the same

some people had enoght friend referrals to bring it down to $0. you cannot say price increase infinity to $7 because of that..($0 to $7 is infinity%)

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@hTideGnow Context in math is important.  Use $.01 as the current bill (rather then $0) and then apply a $6.99 increase to that.  Does that help?

[LitlLdy]

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@HALIMACS wrote:

If the following is of any help, it’s been suggested by some over the years as possible causes to posts being relegated to the unmoderated wasteland:

1. wording resembling profanity, advertising or services.
2. incorrect URL’s or the wrong format, such as starting with http:/.
3. text similar to an HTML or elements of it...etc...
4. any wording that could be misinterpreted as an advertisement
5. spelling mistakes or issues related to spelling
6. avoiding long sequences of text by creating more paragraphs 

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@HALIMACS , my responses on posts have been getting randomly moved to the unmoderated section when trying to help other customers since the new design of this website , EverSafe and so on last year when I mentioned to  J_PM on a post that some Customers keep posting private information and she said that it being addressed, ever since then the spam filter has been targeting me! I have been waiting for her help on a support ticket on it for over 5 months now! Before that using the same wording and information always worked. Which is the same as many others post to help others!

[hTideGnow]

hi @eyes $10 was only increased to $13 

[Sam66]

I’ll definitely taking my business somewhere else after these changes! Old point system was great and simple. New system is a way to charge more money! 

[ShawnC13]

@eyes, thanks we understand that everyone is frustrated and upset.  While there has been more flexibility given doesn't mean it is a free for all and somethings do have to be moved

[hTideGnow]

hi @NoseyNick1 the rewards change is not a price hike.  The plan price is the same

some people had enoght friend referrals to bring it down to $0. you cannot say price increase infinity to $7 because of that..($0 to $7 is infinity%)

[NoseyNick1]

> hi @NoseyNick1 the biggest price increase with PM is a 30% hike

No, the biggest as a percentage is if you were on $15, minus $2 autopay, minus $5 loyalty, minus $7 referrals = $1/mo
... and will now be on $15, minus $7 referrals, minus 0.40c "5% points back" (5% of your payment, not 5% of your $15, right?), minus $10/year anniversary (call it 0.83c/mo) = $6.77/mo = a 577% increase.

I'm "only" going from a "promised" $7 after 5yrs to $12.47 = 78% increase

'Course these are all assuming we get a chance to (and remember to) spend our points, instead of having them automatically deducted every month, and assuming they remain 1pt=$1, otherwise :

$7 in referrals person goes $1/mo to $15/mo for a 1400% increase
My $7/mo to $15/mo for $114% increase

All examples above are much bigger than 30% anyway.

[hTideGnow]

thanks @HALIMACS for posting the ToC of Community, people didn't read or not follow rules and thought there is censorship here